Blood Lab Assistant

About the position

The Blood Lab Assistant plays a crucial role in ensuring the smooth operation of laboratory services by preparing blood test orders, performing blood draws, and providing exceptional customer service. This position is essential for maintaining quality assurance and ensuring timely communication of laboratory results to both customers and healthcare providers.

Responsibilities

• Perform all customer service duties for the lab for both external and internal customers with Life Extension philosophy of ensuring superior customer service
• Maintain a minimum quality score of 90% for all customer calls as part of our Quality Assurance program
• Complete help desk tickets for various internal/external requests including, but not limited to resending requisition and results, test cancellations, and problems with orders
• Correspond with LabCorp and other contract laboratories regarding testing problems, add-ons, missing reports and tests, etc. to ensure that all reports are complete and received in a timely manner
• Correspond with outside physician offices via fax or email at customer's request to provide them with test results
• Perform various computer tasks and maintain knowledge of key internal & external systems including iLED, PWNHealth, LabCorp Link/Beacon, helpdesk, KMS/Portal, and BI Report Center
• Review and send customer laboratory results
• Perform accurate and efficient blood draw techniques (phlebotomy) for routine blood work and LE clinical studies (Must maintain a 92% success rate on blood draws)
• Prepare lab test orders and pack kits for shipment to customers throughout the US
• Process returned blood test kits and prepare specimens for daily LabCorp pickup
• Assist training temporary staff during Lab Test Sale (peak time for orders and in-house blood draws)
• Perform QC and maintenance on all laboratory equipment (centrifuge, freezer, etc)
• Maintain proper knowledge of specimen centrifugation and processing to ensure the blood is handled and processed correctly prior to daily LabCorp specimen pick-up
• Assist with inventory management; Ensure ongoing stock replenishment of essential lab supplies by coordinating internal staff and outside vendors (LabCorp, etc.)
• Maintain technical laboratory knowledge and basic clinical knowledge through regular review of Life Extension literature and/or periodic assessments
• Follow all lab-related SOPs; Maintain cleanliness in the work area and lab
• Regular onsite attendance is an essential function of this position

Requirements

• Experience in a laboratory setting or customer service role
• Knowledge of blood draw techniques and laboratory procedures
• Strong communication skills, both verbal and written
• Ability to maintain a high level of accuracy and attention to detail
• Familiarity with laboratory information systems and computer skills

Nice-to-haves

• Certification in phlebotomy
• Experience with quality assurance programs
• Knowledge of laboratory equipment maintenance

Benefits

• Health insurance
• Paid time off
• 401k retirement plan
• Employee discounts