Box Office Manager & Coordinator of Audience Engagement

Texas Christian University - Fort Worth, TX

Full-time

Fort Worth, TX

Educational Services

About the position

The Box Office Manager & Coordinator of Audience Engagement at Texas Christian University is responsible for overseeing ticket sales, front of house operations, and audience engagement initiatives. This role involves managing Box Office staff, ensuring compliance with cash handling policies, and providing exceptional customer service while engaging with the cultural arts community. The position also includes administrative duties related to event management, audience analysis, and marketing efforts.

Responsibilities

• Manages all Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, Comp Tickets, etc.)
• Monitors and maintains the knowledge and functionality of all ticketing computers, software (Audience View), and hardware.
• Manages recruitment and training of Box Office staff, including student workers, and ensures appropriate numbers of staff at performances and events.
• Ensures that venue staff follows TCU cash handling policies and procedures.
• Monitors ticket sales for all upcoming events and communicates information to the Director, Department Chair, faculty member, or performance representative.
• Balances and reconciles all ticket sales for each ticketed event.
• Oversees the daily, weekly, monthly, and annual ticket orders and generates reports as required.
• Participates in on-site production meetings as needed.
• Works with event promoters and/or appropriate faculty and staff to establish ticket pricing and seating configuration.
• Represents the College of Fine Arts positively to the public via email, over the phone, and in person and demonstrates superior customer service in all communication.
• Ensures accurate and timely flow of event and general venue information to the TCU community and the general public.
• Maintains and updates all customer and patron database files.
• Assists with marketing performing arts performances.
• Assists with the College of Fine Arts events and performances website.
• Assists with venue management and ensures ADA and OSHA compliance and flexible service in all venues.
• Coordinates with TCU Police when needed for public safety or high-risk events.
• Supports student learning by mentoring and training students about front-of-house operations in performing arts venues.
• Performs other related duties as assigned.

Requirements

• Bachelor's degree.
• 3 years of experience in a box office or ticketing management.

Nice-to-haves

• Demonstrated experience in audience engagement and basic marketing skills.
• Professional experience in music, theatre, or dance, performing arts production, arts management, or a related field.