Branch Manager I

Full-time - Mid Level

Vienna, WV

Credit Intermediation and Related Activities

About the position

The Branch Manager I position at United Bank is responsible for overseeing the operations of a full-service branch, focusing on customer relationship management, sales performance, and staff development. The role involves achieving sales objectives related to deposit growth and fee income while ensuring compliance with banking regulations and best practices. The Branch Manager will lead a team, develop new business relationships, and maintain existing customer connections, all while fostering a positive and productive work environment.

Responsibilities

• Leads by example and proactively builds existing retail and business customer relationships and develops new consumer relationships
• Develops new business relationships by identifying qualified prospects, using pre-call planning tools and resources, and following up with all external business development calls
• Achieves sales performance goals and objectives relating to deposit growth, investment and fee income, and cost control
• Reinforces sales skills to effectively uncover customer needs and recommend appropriate Bank products and services
• Manages and coaches the branch sales team to effectively provide financial solutions to customers
• Provides customer resolution to problems and inquiries through direct personal action or referral to the proper department
• Has knowledge of and complies with Bank security and operating policies and procedures, as well as compliance regulations including KYC, OFAC, CIP, and Information Security policies and procedures
• Ensures that dual control is in place for all vaults/safes containing cash/negotiables
• Coordinates with Regional Managers and Human Resources on the hiring of new employees, performance reviews, employee discipline, terminations and salary adjustments
• Takes responsibility in meeting monthly branch and/or individual scorecard sales goals on a consistent basis by monitoring self-performance and following action plans
• Keeps up-to-date on Bank products and services to effectively provide financial solutions to customers, as well as to branch sales team
• Provides regular team meetings for branch personnel to convey information received in seminars, manager's meetings, conference calls and other sources
• Refers customers to wealth management, brokerage and commercial representatives as appropriate
• Manages the approval of all new accounts, the approval of checks for cashing, and the signing of official checks and certificates of deposit
• Manages overall responsibility for settlement of branch cash
• Conducts audits and oversees completion of monthly and quarterly branch audits
• Opens and closes branch office adhering to bank's security policy and procedures
• Participates as a member of branch-local civic organizations to promote Bank name, products and services
• Coaches and ensures that best practices are being followed with regard to mystery shops, your service standards, and the distribution and effective discussion of bank marketing materials, as assigned
• As business needs arise, ability to open and/or close the Branch and may require working hours outside normal scheduled work hours

Requirements

• Bachelor's degree preferred or equivalent work experience
• Minimum of two years in a management capacity required
• Excellent verbal and written communications skills in Spanish or additional language a plus
• Must possess an NMLS license or obtain NMLS license within 90 days of employment
• Ability to complete ongoing NMLS training and ensure SAFE Act compliance is required
• Strong sales and service skills
• Strong planning and organizational skills
• Strong communication, problem solving, and coaching skills
• Proficiency in Microsoft Office products
• Demonstrated strong interpersonal skills
• Demonstrated ability to be flexible and adaptable
• Ability to travel to other branch locations as business needs arise
• Flexibility on work schedule as business needs arise

Benefits

• Competitive salary
• Health insurance
• Dental insurance
• Vision insurance
• 401k plan
• Paid time off
• Employee discounts
• Professional development opportunities