Branch Team Lead Full Time

W.W. Grainger • Inglewood, CA

402d

About The Position

The Branch Team Lead role at Grainger is focused on leading daily operations to ensure exceptional customer service and operational excellence. This position involves empowering team members, improving company projects, and collaborating with branch leadership to drive success. The role is integral to maintaining high customer satisfaction and operational metrics while fostering a positive work environment.

Requirements

• High school diploma or Bachelor's degree preferred
• Minimum 3 years customer service and sales experience
• 2+ years of management experience in a customer service environment
• Ability to voice the vision of the branch to all employees
• Experience in training people on processes, procedures, compliance and product knowledge
• Competence in the use of computers and software applications including SAP
• Ability to operate powered industrial equipment.

Responsibilities

• Provide customer service and direction regarding the daily activities of a team at the branch location
• Clarify direction for team members by projects, priorities and company strategy and provide continued feedback
• Help improve the achievement of essential operational metrics in customer satisfaction, sales, safety, and operational improvements
• Provide a creative customer experience and ensure customer retention and satisfaction
• Provide frequent, direct and candid feedback to strengthen or enhance skills needed to run branch operations
• Monitor counter transactions to provide appropriate guidance to team members
• Facilitate team member onboarding and ongoing training
• Build work schedules to ensure productivity and staffing levels
• Assess processes for improvement opportunities using Continuous Improvement methodology
• Suggest and implement changes to enhance defined processes and improve sales and service
• Foster collaboration between all internal partners including Sales, Branch Network, Customer Service Centers, and Onsite Services teams
• May take and respond to emergency customer calls after hours

Benefits

• Medical, dental, vision, and life insurance coverage starts day one
• Paid time off (PTO) days and 6 company holidays per year
• 6% 401(k) company contribution each pay period
• Employee discounts
• Parental leave
• Flexible benefits programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED