Brand Engagement Manager

About the position

Pernod Ricard is a global premium spirits and wine company. We're the team behind leading brands such as ABSOLUT Vodka, Jameson Irish Whiskey, Malibu, Kahlúa Liqueur, Beefeater Gin, and Aviñon Tequila, as well as many more superior wines and exquisite champagnes! Working at Pernod Ricard is all about igniting conviviality in all that we do. Derived from the French word, convivialité… it means human connection, authenticity, friendly, and jovial. Conviviality is energy and spirit with a splash of je ne sais quoi and is a core philosophy around how we live and work at Pernod Ricard. Here, we are team players, dream makers, trailblazers, movers and (cocktail) shakers. We have a passion for living life to the fullest, making new friends every day, and realizing our potential as people and as a business!

Responsibilities

• Manage TX's tour program including hiring, training, payroll & scheduling of all part-time tour guides for all public and private tours.
• Manage TX's VIP membership program & all associated events and members.
• Ensure consistent high levels of customer satisfaction through customer care, product & company knowledge.
• Manage all incoming communications (both phone & email) in a timely and courteous manner.
• Be the welcoming face that greets all guests, clients and customers that come to Whiskey Ranch.
• Keep detailed counts of guests to Whiskey Ranch and log visitor information to be used for later communication & synchronization with Brand team.
• Give detailed full distillery tours to all guests & clients where needed.
• Assist in Ranch Store as needed with sales, restock, etc.
• Assist & respond to information email inquiries and give site visits to clients as needed by Brand Home Director.
• Work with associated software to ensure all Whiskey Ranch tours & TX Experiences are built & booked, up to date, on-sale, and matching the information being pushed out on social media.
• Work with Sales, Marketing & Brand home to manage all bottle/experience charitable donations including tracking, correspondence & delivery to clients.
• Coordinate all custom bottle orders, purchases, engraving & communication including P.O.'s for vendors and scheduling for production with Operations team.
• Work as main community contact, working closely with Visit Fort Worth, Downtown Fort Worth Hotel Association, the Stockyards, and other tourist & trade groups to drive increased guest counts & revenue to Whiskey Ranch.
• Work closely with Marketing to be the 'face' of Whiskey Ranch in online marketing, voice work and community events.
• Work all TX branded experiences as 'Manager on Duty' as needed including help with guest check-in, tour check-in, retail sales & client relations.

Requirements

• Bachelor's degree strongly preferred.
• 3+ years of Hospitality experience required.
• High level of customer service experience.
• Effective in problem solving.
• Excellent verbal and written communication.
• Advanced computer & MS Office Suite skills.
• Ability to work nights, weekends and holidays as needed.

Nice-to-haves

• High degree of integrity, accuracy, attention to detail, reliability, and commitment to consistently meeting deadlines.
• Excitement for working in a fast paced, entrepreneurial environment with high level of ambiguity and change.
• Self-starter, team-player and relationship-builder.

Benefits

• Flexible work policy with hybrid or remote options.
• Commitment to sustainability, safety, and giving back to the community.
• Inclusive culture where being uniquely you is celebrated.