Bryan Properties Office Assistant/Leasing Agent

$29,120 - $35,360/Yr

Bryan Properties - Springfield, MO

Full-time - Entry Level

Springfield, MO

Real Estate

About the position

The Office Assistant/Leasing Agent at Bryan Properties Group plays a crucial role in delivering exceptional customer service and support within the property management team. This position is responsible for a variety of tasks that contribute to the overall success of the leasing process and resident satisfaction. The Office Assistant/Leasing Agent will engage in marketing outreach, advertising, and resident loyalty events, ensuring that clients receive a world-class experience. This role requires a proactive approach to problem-solving and the ability to adapt to changing priorities in a fast-paced environment. Key responsibilities include showing rental properties both on-site and in the Springfield area, assisting in the lease signing process by preparing necessary paperwork, and providing exemplary customer service to all clients. The Office Assistant/Leasing Agent will also be tasked with generating innovative ideas to enhance service delivery and improve operational efficiency. Attention to detail is paramount, as the role involves creating and maintaining spreadsheets, reports, and other materials for the team, as well as performing data entry of resident information and payables. The ideal candidate will exhibit strong organizational skills, the ability to prioritize tasks effectively, and a commitment to compliance with company policies and procedures. This position does not have supervisory responsibilities but requires daily interaction with co-workers, guests, visitors, and vendors, making interpersonal skills essential for success in this role.

Responsibilities

• Showing rental properties on site as well as in the Springfield area.
• Assisting in the lease signing process, including preparing lease paperwork.
• Providing 'World Class Customer Service' to clients.
• Generating new ideas to solve problems or innovate existing approaches.
• Planning and organizing tasks efficiently and productively.
• Focusing on assigned key priorities and exhibiting attention to detail.
• Using empathy to understand and meet clients' needs.
• Looking for ways to improve and promote quality performance.
• Adjusting quickly to changing priorities and coping effectively with complexity.
• Creating and maintaining spreadsheets, reports, surveys, and materials for the team.
• Performing data entry of resident information and payables.
• Exhibiting exemplary attendance and punctuality.
• Complying with company policies and procedures.
• Performing other duties as assigned.

Requirements

• High School Diploma or equivalent GED is required.
• A minimum of one year of administrative, advertising, or marketing experience is preferred.
• A valid driver's license is required.
• Knowledge of principles and processes for providing customer and personal services.
• Knowledge of principles and methods for showing, promoting, and selling products or services.
• Ability to establish relationships and identify prospect needs.
• Ability to generate innovative ideas and solutions.
• Ability to use logic and reasoning for problem-solving and decision-making.
• Ability to persuade others and manage time effectively.
• Ability to develop constructive working relationships and understand instructions.

Nice-to-haves

• Experience in property management or real estate is a plus.
• Familiarity with social media and technology tools for marketing purposes.