Business Analyst, IT

About the position

This Business Analyst, IT will be responsible for working collaboratively with the business operations to identify opportunities to design, develop, and deliver custom solutions that solve complex business challenges. This role requires the ability to work across all levels of the organization providing insight and guidance that will ensure value add solutions are planned and executed to optimize results and improve efficiencies.

Responsibilities

• Actively attend and contribute to all Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives.
• Write and refine user stories with clear acceptance criteria, ensuring they are ready for the development team and align with business requirements.
• Assist in the testing and validation of solutions to ensure they meet business requirements and are free of defects.
• Gather and document business requirements through interviews, workshops, and other techniques.
• Analyze and document current business processes, identify areas for improvement, and propose solutions.
• Conduct business process analyses, needs assessments, and preliminary cost/benefits analyses to align information technology solutions with business initiatives.
• Create and maintain training documentation to distribute within IT/business users.
• Meet with end users to reinforce process, best practices, and explain system behaviors/expectations.
• Design new technology solutions by analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, and writing specifications.
• Develop features and requirements from stakeholders into a fully formed project or feature vision that describes the project's needs, features, constraints, and scope.
• Understand the process workflow and consider the implication of process changes to the current and future business environment.
• Write and maintain business requirements, functional specifications, and test plans.
• Serve as a liaison between IT Support, Infrastructure, Application Support, and Developers for system modifications, enhancements, and implementations.
• Collaborate closely with developers to analyze business projects and change requests supporting various enterprise applications.
• Troubleshoot issues and provide solutions using a help desk system that eliminates manual processes by automating support requests.
• Identify improvement opportunities and experiment with different approaches to improve processes and situations.
• Maintain SOP and FAQ documentation for major systems in Confluence and Sharepoint.
• Collaborate with Product Managers in an agile environment to meet project deadlines.
• Facilitate deployments and automate test procedures in both QA and production environments.
• Serve as subject matter expert in design methodologies, data analysis, cost-benefit analysis, benchmark methodologies, and/or business-critical applications.
• Collaborate with Agile Scrum development teams to identify and resolve production issues.
• Monitor/follow up with Agile Scrum team Product Managers on backlog item status.
• Participate in testing and de-bugging during pre-deployment and post-deployment stages.
• Author and distribute release notes post-release.
• Compile tasks and estimates and provide reporting of projects to stakeholders.
• Serve as liaison for IT SOX activities, documenting processes and policies as required.
• Monitor and evaluate change control process related to software development.

Requirements

• Proficiency in Scrum and Agile methodologies, with a strong understanding of the importance of Scrum cadences and ceremonies.
• Sensational interpersonal communication skills - must be able to listen, ask questions, train, and empathize.
• Analytical, highly organized, and great attention to detail.
• Proven experience in gathering requirements, testing, and deploying large projects on time and budget.
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools.
• Experienced and knowledgeable with relational database design and navigation.
• Experience with SQL, PowerShell, Scripting, Power platform-specifically Power Apps.
• Ability to communicate effectively, both written and verbal.
• Business-minded IT professional who is passionate about technology, innovation, and servant leadership.
• Collaborative and team-oriented mindset.
• Capable of managing multiple projects with competing priorities and deadlines.

Nice-to-haves

• Understanding of Agile and Scrum ideologies and frameworks.
• Experience with project management tools like Confluence and Jira.
• Experience in Real Estate, REITs and/or leasing lifecycle.

Benefits

• 401k
• health_insurance
• dental_insurance
• vision_insurance
• paid_holidays
• paid_volunteer_time
• tuition_reimbursement
• professional_development