Business Analyst/ Technical Writer

- Entry Level

Alexandria, VA

Professional, Scientific, and Technical Services

About the position

Unissant, Inc. delivers innovative capabilities to the agencies that keep our nation healthy and safe. We apply our domain expertise, data acumen, and technology know-how to achieve breakthrough results for our clients. Working collaboratively, we advance missions and careers through a focus on honesty, integrity, and dependability. We continuously look for talent, excited to join that effort. To learn more about our exciting organization, please visit us at www.unissant.com. We are seeking a Business Analyst/ Technical Writer to join our team and support our federal customer in Alexandria, VA.

Responsibilities

• Drive awareness of requirements across business units and identify substandard systems processes through evaluation of real-time data for a PeopleSoft HCM application.
• Support external customers with functional application support.
• Organize and run change control board meetings, document change requests, and maintain associated documentation.
• Serve as thought leader for technical business processes, developing systems prototypes that promote increased efficiency and productivity on multiple levels.
• Create and implement precise management plans for every project, with attention to transparent communication at all levels.
• Perform, evaluate, and communicate thorough quality assurance at every stage of systems development.
• Determine and develop user requirements for systems in production, to ensure maximum usability.
• Partner with stakeholders to develop analyses and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams.
• Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties.
• Author and update internal/external documentation and formally initiate and deliver requirements and documentation.
• Develop meaningful and lasting relationships with partners for optimized systems integration and respond to questions and concerns from managers and executives with supporting research and recommendations.
• Create and maintain program documentation.
• Communicate ideas and viewpoints to senior management.
• Create monthly performance reports.
• Design and implement process improvements throughout the program.
• Collaborate with internal teams, business stakeholders, and external partners.
• Monitor and report on the progress of multiple projects.
• Assess project processes and deliverables.
• Develop comprehensive documentation that meets organizational standards.
• Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content.
• Write user-friendly content that meets the needs of target audience, turning insights into language for user success.
• Develop and maintain detailed database of reference materials, policy documents, forms, diagram, program artifacts and templates.
• Evaluate current content and develop innovative methods for improvement.

Requirements

• Experience in generating process documentation and reports.
• High proficiency in technical writing.
• Proven ability to quickly learn and understand complex subject matter.
• Experience in writing documentation and procedure manuals for various audiences.
• Experience in working with technical and functional teams to improve user experience, refine content, and create visuals and diagrams for technical support content.
• Proficiency in MS Office (MS Word, Excel, PowerPoint).
• Strong working knowledge of Microsoft Visio and Microsoft Project.
• Highly organized and the ability to handle multiple projects in a fast-paced environment.
• Effective communication and leadership skills.
• Excellent problem-solving and analytical skills, with an ability to translate data into actionable insights.
• DOD experience is a plus.

Benefits

• Equal Opportunity Employer (EOE; M/F/Disability/Vets)