Business Development Representative (Sales BDC) - Paid Healthcare!

$47,000 - $60,000/Yr

Subaru - Franklin, TN

Full-time - Entry Level

Franklin, TN

Transportation Equipment Manufacturing

About the position

The Business Development Representative (Sales BDC) at Darrell Waltrip Subaru is responsible for lead generation activities to support the company's sales and service goals within a call center environment. This role requires strong customer service skills and the ability to manage customer interactions effectively, ensuring appointments are scheduled and followed up on. The position involves working a full-time schedule that includes weekends and some evening hours.

Responsibilities

• Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.
• Log all customer comments into Dealership Management System.
• Schedule follow-up contact if no appointment is made in Dealership Management System.
• Confirm scheduled appointments with future customers.
• Post scheduled appointments on appointment board in the Business Development Center.
• Re-schedule 'no-show' customer appointments.
• Follow-up with sales or service department to determine if the appointment was kept and what the outcome was.
• Schedule future contact as needed.
• Maintain and update customer changes in database.
• Contact current customer base on current marketing incentives.
• Respond to customer website requests (internet inquiries).
• Contact internet clients via e-mail and phone to schedule a sales or service appointment.
• Notify necessary departments to inform of appointments set.
• Forward any customer concerns to the correct department Manager and follow-up.
• Maintain CSI at or above Company standards.
• Maintain an organized, clean and safe work area.
• Participate in required training.
• Follow Safeguards rules and regulations.
• Demonstrate the Company's Core Values.
• Maintain accurate timekeeping record in timekeeping system.
• Comply with Company policies and procedures.
• Observe all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Requirements

• Customer service experience
• Call center experience
• Entry-level position

Nice-to-haves

• 1 year of call center experience (preferred)

Benefits

• Health savings account
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Professional development assistance
• Life insurance
• Referral program
• Retirement plan