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On Lok Senior Health Service - San Francisco, CA

posted 17 days ago

Full-time - Mid Level
San Francisco, CA
Ambulatory Health Care Services

About the position

On Lok, Inc. is a not-for-profit organization dedicated to the care of elders, founded in the early 1970s. The organization serves as the administrative arm of five affiliated non-profit organizations, focusing on research and development, human resources, fundraising, and management information systems. The Business Intelligence Analyst will report to the Director of Business Intelligence and will be responsible for the design, implementation, and support of On Lok's information delivery systems. This role involves working closely with business users, including senior leadership, to identify business requirements and data needs, and to support the ongoing development of the enterprise-wide BI platform.

Responsibilities

  • Build relationships with key business partners.
  • Lead requirements-gathering sessions, analyze requirements and data needs, and work with end-users in designing the ideal BI solution to any given business problem.
  • Architect data visualization/self-service BI projects from end to end.
  • Create and monitor KPIs and metrics for all of On Lok's business lines.
  • Train and assist users to transform data into action-oriented information and to use that information.
  • Support users in answering complex business questions via BI tools and ad-hoc SQL queries.
  • Document new and existing models, solutions, and implementations.
  • Lead root cause analysis efforts for operational BI tool issues; resolve them independently or with other team members.
  • Contribute to and support data aggregation strategy for reporting, dashboards, and self-service analytics.

Requirements

  • Experience working directly with business users to build reports and dashboards, and solve business questions with data.
  • Ability to lead projects from start to finish: identifying user requirements, developing prototype ETLs, aggregating data, crafting dashboards/reports, ensuring user adoption, and supporting ongoing improvement.
  • Advanced data visualization skills; the ability to tell stories and make dashboards actionable.
  • At least 3 years of experience as a data analyst/developer.
  • At least 2 years of experience developing/reporting in enterprise BI platforms (Prefer Periscope or similar).
  • Advanced SQL skills and experience writing complex queries.
  • Bachelor's degree, or equivalent experience, in quantitative field (e.g., engineering, computer science, finance).
  • Excellent written and verbal communication skills.
  • Versatility, flexibility, enthusiasm, and a willingness to work with frequently-changing priorities.

Nice-to-haves

  • Knowledge of the healthcare industry, particularly PACE and/or MAOs, a plus.

Benefits

  • Medical, Dental, and Vision coverage
  • Retirement Savings Plan 403(b) and Term Life/AD&D Insurance
  • Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP)
  • Pet Insurance and additional discounts
  • Holidays (10 per year), vacation time, sick leave, and long-term disability insurance
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