Business Office Representative Clerk - Seattle Surgery Center

$54,080 - $54,080/Yr

SCA Health - Seattle, WA

Full-time

Seattle, WA

10,001+ employees

About the position

SCA Health is a leading provider of specialty care, with a commitment to delivering high-quality outcomes and an exceptional experience for both patients and providers. As a Business Office Representative Clerk at the Seattle Surgery Center, you will play a crucial role in supporting the facility's operations by performing various business office functions. This position is integral to ensuring that the surgery center runs smoothly and efficiently, contributing to the overall patient care experience. You will be responsible for a range of tasks that include managing medical records, credentialing, admissions, accounts payable, billing, collections, and insurance verification. Your role will also involve scheduling surgeries, handling calls from physician offices, and ensuring that all necessary paperwork is completed accurately and promptly. In this position, you will be expected to maintain a pleasant demeanor while answering phone calls and addressing the needs of both physicians and patients. You will take messages, transfer calls to other departments, and ensure that pre-registration processes are followed, including obtaining necessary authorizations from physician offices prior to scheduled surgeries. Additionally, you will maintain logs for canceled appointments and perform various clerical duties such as photocopying, mailing surveys, preparing patient charts, and managing faxes. Your attention to detail and organizational skills will be essential in verifying scheduled cases and communicating financial responsibilities to patients, ensuring they are informed of payment policies and options. The ideal candidate will have a strong background in healthcare, particularly in surgery scheduling procedures, and will be able to work both independently and as part of a team. Flexibility in working hours is also important, as you may be required to cover different shifts as needed. This role offers a competitive hourly wage, with opportunities for growth within the organization as SCA Health continues to expand its services and reach.

Responsibilities

• Provide support to the facility by performing specific or various business office functions as assigned.
• Manage medical records, credentialing, admissions/intake, accounts payable, billing, collections, and insurance verification.
• Schedule surgeries in the surgery template and handle calls from physician's offices regarding patient scheduling.
• Answer phone calls in a pleasant manner and address physician offices and patient needs expeditiously.
• Take messages and transfer calls to other departments when necessary.
• Perform pre-registration and ensure authorization is obtained from the physician's office prior to scheduled surgeries.
• Complete necessary paperwork for registration and generate information for surgical/special procedures using the computer system.
• Maintain logs for canceled appointments and perform various clerical duties such as photocopying, mailing surveys, and preparing patient charts.
• Maintain a clean and orderly surgery scheduling area and verify all scheduled cases as soon as possible.
• Contact patients with financial responsibilities immediately to inform them of payment policies and options.

Requirements

• High school diploma or equivalent required; Associate degree or equivalent preferred.
• Minimum three years of experience in healthcare and at least one year of experience in surgery scheduling procedures preferred.
• Ability to work independently as well as function within a team.
• Basic knowledge of surgery scheduling, receptionist, and registration responsibilities.
• Ability to handle stress and be flexible with hours.