About the position
Opportunities at WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaning behind Caring. Connecting. Growing together. The Business Ops Supervisor directs, supervises and coordinates staff and activities at assigned clinic to ensure the delivery of quality patient service. This position ensures staff complies with all regulatory initiatives and policies and procedures and works with senior management to support effective clinic operations. The Supervisor of Clinic Operations will also provide support to clinic staff in the absence of the Clinic Administrator.
Responsibilities
- Supervises assigned personnel to ensure quality patient care, including forms and procedures as required
- Monitors clinic workflow and schedule to ensure productivity standards are met
- Administers clinic policies and procedures in a consistent and timely manner
- Evaluates performance and recommends merit increases, promotions, and disciplinary actions, assists in interviews, trains, and orients staff
- Ensures that office space, supplies, assistance are provided and maintained appropriately for medical staff and patient care
- Works with senior management to ensure operations and relations are effective
- Attends required meetings and participates in committees as requested
- Ensures personnel forms and/or records are kept updated and submitted to other departments in a timely manner
- Ensures that offices for new and incoming physicians are ready and equipped
- Coordinates staff work activities and serves as resource to medical management staff in various market(s)
- Collects clinic performance and quality metrics and produces reports for management
- Orders office and medical supplies and ensures sufficient quantities are maintained at all times
- Assists the Clinic Administrator in budget preparation and adherence
- Coordinates conference calls and assist with preparation for meetings for medical management staff in market
- Performs all other related duties as assigned
Requirements
- 2+ years of clinic operations or healthcare experience, including one year of supervisory experience
- Computer literacy
- Knowledge of organization policies and procedures and ability to apply principles to solve everyday problems in a variety of situations
- Knowledge of fiscal management and human resource management techniques
- Knowledge of office management techniques and practices
- Working knowledge of Microsoft Office applications, including Excel
- Proven skill in gathering, analyzing, and evaluating data
- This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease
Nice-to-haves
- Current State Vocational Nurse License
- Professional healthcare license or certification
- Solid knowledge of Microsoft Office applications, including Excel
- Proven skill in written and verbal communication
- Proven good communication and customer service skills
- Demonstrated ability to exercise initiative, problem solving, decision-making
- Demonstrated ability to establish priorities and coordinate work activities
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