Business Process Analyst - Bilingual (English/ Korean)

About the position

WOONGJIN, Inc. is seeking a qualified candidate to consult subdivision leaders in implementing business action plans, which include resource planning, program planning, and budgeting of operational support for business demands. The role involves collaboration with IT Managers and Service Owners to prepare business-case justifications and cost-benefit analyses for new service management initiatives and purchases. The candidate will be responsible for reporting and publishing KPIs, Service Level Agreements (SLAs), and Objectives and Key Results (OKRs) at regular intervals. Additionally, the role includes preparing and reviewing internal and external statements of work (SOWs) for the procurement of goods and services, managing and facilitating high-profile projects to ensure timely and smooth completion, and preparing executive summaries and weekly performance reports to support decision-making for Executive Management. The candidate will also develop and maintain organizational documentation such as White Papers, process flows, SOPs, memos, and financial reporting, while providing insights and recommendations on portfolio adjustments and enhancements based on changing business needs, emerging technologies, and industry trends to identify expansion or efficiency opportunities. The role requires handling complex issues that require in-depth evaluation of multiple factors.

Responsibilities

• Consult subdivision leaders to implement business action plans including resource planning, program planning, and budgeting.
• Collaborate with IT Managers/Service Owners to prepare business-case justifications and cost-benefit analyses for new service management initiatives and purchases.
• Report and publish KPIs, SLAs, and OKRs at regular intervals.
• Prepare and review internal/external statements of work (SOWs) for the procurement of goods and services.
• Manage and facilitate high profile projects to ensure timely and smooth completion.
• Prepare executive summaries and weekly performance reports to support decision-making for Executive Management.
• Develop and maintain organizational documentation such as White Papers, process flows, SOPs, memos, and financial reporting.
• Provide insights and recommendations on portfolio adjustments/enhancements based on changing business needs, emerging technologies, and industry trends.
• Handle complex issues requiring in-depth evaluation of multiple factors.

Requirements

• Bachelor's degree in Business Administration, Business Analytics, Business Information Systems, Computer Science, Finance or equivalent combination of education and experience.
• 5+ years of proven experience in a business analysis or related roles supporting business optimization initiatives with financial reporting responsibility.
• Strong analytical, problem-solving, and project management skills.
• Proficiency in Microsoft Office Suite; experience in business system tools is a plus.
• Strong written/verbal business communication skills with experience presenting to executives.
• Experience working in an IT environment is a plus.
• Bilingual (English/Korean)