Business Process Consultant III

Serco • London, KY

402d

About The Position

The Business Process Consultant III at Serco will support the CMS Mailroom in London, Kentucky, focusing on high-profile projects related to the CMS-ES Eligibility Support Contract. This role involves managing business processes, providing analysis and solution recommendations, and collaborating with various teams to enhance operational workflows and metrics. The consultant will lead subprocesses, participate in strategy sessions, and develop scalable solutions to meet consumer needs while ensuring high standards of delivery.

Requirements

• Bachelor's degree in related field from an accredited institution and/or 4-6 years of relevant work experience.
• 2 additional years of experience is required in lieu of degree.
• Familiarity with Microsoft Suite.
• Proven ability to learn quickly, distill complex scenarios into easily understandable synopses and communicate persuasively, in both written and verbal forms.
• Problem solving skills.
• Must be able to analyze and document one or more of an organization's processes.
• Must be able to meet with subject matter experts within the organization to gather process information and/or requirements.
• Must be able to design and document new processes and obtain organizational feedback.
• Must be able to communicate process flows or requirements to staff for software development efforts or as part of procedural training.

Nice To Haves

• Desire to work in a collaborative and team environment.
• Previous project, process, or inventory management experience.
• Previous experience with Software Development Life Cycle (SDLC) and/or SAFe Agile.
• Familiarity with JIRA and SQL.
• Experience interacting with senior level staff to propose process modifications.

Responsibilities

• Lead a sub process within the product line, while being a SME of another.
• Participate in strategy sessions with managers, cross functional teams and/or as directed by Product Line Manager.
• Develop/validate requirements, business processes, technical requirements, and perform analysis of operational workflow and metrics, as required.
• Translate business requirements, using data analysis and metrics to drive the right business outcomes.
• Work with Serco technical teams to effectively design, develop, and launch scalable solutions that address consumer needs while meeting high standards for delivery.
• Identify, develop, and implement process improvements for your subject matter expert area.
• Develop and maintain effective and efficient working relationships with other department subject matter expert.
• Managing competing priorities with a positive resolution and teamwork.

Benefits

• Health insurance
• 401k
• Paid holidays
• Professional development
• Flexible scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees