Business Systems Analyst

Harvard University • Cambridge, MA

390d • Remote

About The Position

The Business Systems Analyst at Harvard University Information Technology (HUIT) plays a crucial role in bridging the gap between business needs and technology solutions. This position involves understanding business processes and translating them into functional and technical requirements for custom software development. The analyst will work collaboratively with both technical teams and business stakeholders to improve efficiency and effectiveness in various projects and initiatives.

Requirements

• Minimum of two years' post-secondary education or relevant work experience.
• Strong analytical skills and the capability to translate complex business needs into actionable specifications.
• Experience conducting interviews, focus groups, and workshops with various stakeholders.
• Strong problem-solving abilities and a proactive approach to identifying and implementing solutions.
• Exceptional communication and interpersonal skills, with a demonstrated ability to work effectively with both technical and non-technical stakeholders.
• Ability to create clear and concise documentation, presentations, and reports.
• Knowledge of Microsoft Office Suite.
• Proficiency in using Agile project management and collaboration tools (e.g., Jira, Confluence).
• Experience working as a member of Agile teams (e.g., Scrum, Kanban) in a collaborative environment.

Nice To Haves

• Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred.

Responsibilities

• Engage with business stakeholders to understand their needs and gather detailed requirements and user stories for the development of a new application.
• Facilitate communication and understanding between the technical team and business stakeholders.
• Conduct comprehensive analysis of existing business processes and identify opportunities for improvement through custom software solutions.
• Collaborate with stakeholders to analyze existing business processes to identify inefficiencies, bottlenecks, and redundancies.
• Develop detailed, end-to-end project documentation, including user stories, business process workflows, technical and business requirements, release notes, help text, and user guides.
• Participate in and facilitate user acceptance testing and collaborate with end-users to validate functionality.
• Assist project director in planning, scheduling, and tracking project progress.
• Participate in training strategy and create user guides for new system implementations.
• Offer ongoing support and troubleshooting for application related issues.

Benefits

• Paid Time Off: 3-4 weeks of accrued vacation time per year, 12 accrued sick days per year, 12.5 holidays plus a Winter Recess, 3 personal days per year, and up to 12 weeks of paid leave for new parents who are primary caregivers.
• Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits.
• Child and elder/adult care resources including on-campus childcare centers, Employee Assistance Program, and wellness programs.
• University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement Program providing 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development programs and classes at little or no cost.
• Various commuter options including discounted parking, half-priced public transportation passes, and biking benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: No Education Listed