Butcher Block Supervisor - LAVEEN - AZ

Full-time

Laveen, AZ

Food and Beverage Retailers

About the position

The position directs and controls the operation of the Butcher Block, supervising and training personnel while ensuring customer service and product quality, freshness, safety, and selection.

Responsibilities

• Champions Company and Division customer service programs to meet or exceed Division customer service goals.
• Handles customer relations in a positive manner, including effective resolution of customer complaints.
• Orders, receives and breaks downloads; stocks, displays and rotates meat, poultry and seafood products.
• Processes fresh fish and other seafood items; creates effective displays for meat, poultry and seafood.
• Prepares seafood salads and other seasoned or prepared products; cooks samples.
• Supervises, motivates, trains and participates in the hiring of butcher block personnel.
• Monitors associate performance and recommends personnel actions such as hiring, firing, layoff and disciplinary action.
• Schedules personnel to ensure adequate coverage and service level.
• Conducts daily inspections of the butcher block and initiates corrective measures.
• Assists with all butcher block duties such as receiving, storing, cleaning, customer service, cutting, wrapping and packaging.
• Implements effective promotional and seasonal displays; controls shrink and expenses.
• Accurately completes and monitors daily log sheet, purchase report, and sales and labor paperwork.
• Orders, checks, receives and controls inventory to ensure proper inventory level and product quality.
• Takes periodic inventories and maintains accurate department records.
• Ensures that product quality, trimming, grinding, packaging, labeling, rotation, and wrapping standards are met.
• Ensures proper merchandising of product by understanding and implementing schematics.
• Follows Company policy in pricing and handling re-worked and reduced-to-clear items.
• Assists customers by taking and filling special orders; engages in suggestive selling.
• Ensures cleanliness and sanitation of sales floor, work area, freezer and cooler, equipment, and retail cases.
• Answers and responds to incoming calls appropriately.
• Maintains and cleans knives, scales, display cases, and other cooking and cutting equipment.
• Assists with implementing emergency procedures in the event of equipment and computer software malfunctions.
• Ensures that all associates are trained and instructed in the proper performance of work duties.
• Maintains confidentiality concerning associates, store sales and other Company information.
• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.

Requirements

• Requires working knowledge of all job duties within the Butcher Block including cutting, wrapping, steaming and customer service.
• Requires strong communication skills, good leadership and interpersonal skills.
• Requires knowledge of employment laws and workplace practices.
• Requires a good understanding of Company practices and Butcher Block policies and procedures.
• Must have knowledge of product variety, standards, perishability, food safety, sanitation, labeling and department policies.
• Frequently reaches, lifts, stacks and maneuvers objects of varying dimensions and weights up to approximately 55 lbs.
• Bends, stoops and reaches frequently and occasionally climbs ladders.
• Pushes and pulls fully loaded hand trucks, high boys and pallet jacks.
• Performs repetitious arm movement to prepare and package products.
• Manual dexterity and good eye-hand coordination are necessary.
• Mental alertness is necessary to ensure safe and accurate completion of work activities.
• Requires knowledge of basic mathematics and weights and measures.
• Operates computer software and electronic ordering devices.

Benefits

• Good attendance is required.
• Exposure to potential hazards exists with respect to cutting equipment and other work aids necessary to perform job duties.