Byram Healthcare Centers - Spokane, WA
posted about 2 months ago
Full-time
Spokane, WA
10,001+ employees
Health and Personal Care Retailers
About the position
The Customer Service Representative at Owens & Minor plays a vital role in providing a positive customer service experience in a high-volume inbound call center. This position focuses on educating patients about products and services, addressing their concerns, and placing supply orders, all while ensuring that customer needs are met effectively. The role may also offer future work-from-home opportunities.
Responsibilities
- Answer high-volume inbound customer calls via an automated phone system
- Make outbound calls to patients, referrals, and sales as needed
- Utilize resources to troubleshoot and resolve patient issues
- Use full product knowledge of at least two Byram therapies to service patients
- Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team
- Consistently meet and attain required Key Performance Indicators (KPIs)
- Perform other duties as required
Requirements
- High School Diploma or equivalent required
- 1-2 years of customer service experience required
- Call center experience preferred
- Excellent written and verbal communication skills
- Proficient with MS Office and the ability to navigate multiple platforms
- Ability to learn Byram products and therapies
- Strong customer service skills with the ability to resolve patient concerns
- Demonstrate soft skills to enhance patient experience
Benefits
- Medical, dental, and vision insurance, available on first working day
- 401(k), eligibility after 30 days of employment
- Employee stock purchase plan
- Tuition reimbursement
- Development opportunities to grow your career with a global company
