Customer Service Representative

Fanuc America Corporation - Rochester Hills, MI

Full-time

Rochester Hills, MI

Professional, Scientific, and Technical Services

About the position

At FANUC America Corporation, we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported. We are looking for talented people who value integrity, informed decision-making, and collaboration. If you believe you are one of those talented people, and are interested in being considered for a career at FANUC America, we invite you to apply today! The Engineer (Paint Process Systems) will be responsible for the design, testing, and/or implementation of robotic painting solutions for automotive, heavy truck, or Tier I suppliers. Your duties will include a combination of robot program design, robot programming, and spray application engineering. The ideal candidate is a customer-focused problem-solver with exceptional communication skills who enjoys going above and beyond for customers, collaborating with cross-functional teams, and has experience with paint process, paint robot programming, and ideally, FANUC America robots. Primary responsibilities will include installing, launching, and optimizing the programs at customer sites, developing robot programs offline using ROBOGUIDE and PaintPRO simulation software, performing process system verification testing at modular build and customer sites using the System Verification Manual, and conducting spray testing and customer demonstrations in the laboratory to determine the optimal application settings. Additionally, the role involves providing project and customer troubleshooting and support to existing installations for identified process and application equipment, performing process engineering analysis and feasibility studies of paint automation equipment required for the release of Process Studies, and optimizing the integration of application equipment, specifically bell atomizers and fluid delivery equipment for projects. The Engineer will also provide training to FANUC America Engineers and customers on application equipment and process, offer recommendations for robot and application equipment improvements to enhance performance and reduce cost, assist in updates to the system verification manuals and troubleshooting methods, and record and interpret paint quality data such as film builds, defects, and color/quality. Furthermore, the role includes providing technical expertise and assurance to customers during sales appointments with sales personnel, coordinating with other project team members at FANUC America during system installation, and providing feedback and suggestions for product design improvements while following all FANUC America and customer safety policies. Progress updates will be provided to management as required.

Responsibilities

• Install, launch, and optimize the programs at customer sites.
• Develop robot programs offline using ROBOGUIDE and PaintPRO simulation software.
• Perform process system verification testing at modular build and customer sites using the System Verification Manual.
• Perform spray testing and customer demonstrations in the laboratory to determine the optimal application settings.
• Provide project and customer troubleshooting and support to existing installations for identified process and application equipment.
• Perform process engineering analysis and feasibility studies of paint automation equipment required for the release of Process Studies.
• Optimize the integration of application equipment, specifically bell atomizers and fluid delivery equipment for projects.
• Provide training to FANUC America Engineers and customers on application equipment and process.
• Provide recommendations for robot and application equipment improvements to enhance performance and reduce cost.
• Assist in updates to the system verification manuals and troubleshooting methods.
• Record and interpret paint quality data such as film builds, defects, and color/quality.
• Provide technical expertise and assurance to customers during sales appointments with sales personnel.
• Coordinate with other project team members at FANUC America during system installation.
• Provide feedback and suggestions for product design improvements.
• Follow all FANUC America and customer safety policies.
• Provide progress updates as required to management.

Requirements

• High School Diploma or GED Required
• Bachelor's degree in related technical engineering discipline or equivalent relevant experience.
• Paint process experience with FANUC America paint robots, including paint robot programming.
• Experience with paint and powder application & equipment including paint spray gun and bell applications, pumping / fluid delivery equipment.
• Process knowledgeable and experienced in fluid delivery systems, rotary atomizer (bells) and spray gun applications.
• Experienced with PaintPRO and/or other offline programming software, along with launching robot systems at customer facilities.

Benefits

• Medical, Dental & Vision Insurance
• 401(k) Retirement Program
• Life Insurance
• Short-Term & Long-Term Disability Plans
• Tuition Reimbursement
• Wellness Program
• Flexible Spending Accounts
• Employee Assistance Program
• Flexible Benefit Dollars
• Generous Holiday & Vacation Program