Call Center Admissions Specialist - Outpatien

GracepointWellness - Tampa, FL

Full-time - Entry Level

Tampa, FL

Ambulatory Health Care Services

About the position

Call Center Admissions Specialists are integral members of the support team in providing the direct first line of assistance to patients and their family members. Call Center Admissions Specialists must work well under stressful high-paced environments as collaborative team members. This is a professional role, requiring a bachelor's Degree in the field of Human Services or other related field to support and provide assistance to behavioral/mental health patients. However, a High School Diploma is acceptable for entry-level opportunities in this program.

Responsibilities

• Provides access to behavioral health services for clients by communicating directly with clients and/or families requesting services in a timely and efficient manner.
• Makes appointments according to program guidelines.
• Completes a brief triage screening of potential clients which meets established funders' expectations and regulatory standards.
• Demonstrates knowledge of the DSM-5 and the ability to identify symptoms that require behavioral health treatment.
• Links clients with resources that address identified needs, support continuity of care and reduce the likelihood of recidivism.
• Completes required GP documentation for clinical services timely and accurately into the EMR system in compliance with agency and program guidelines.
• Keeps supervisor informed at all times of relevant client, program, and community issues.
• Notifies Managed Care timely of needed authorizations for services as required by guarantors at the time of triage.

Requirements

• Previous Call Center and/or Intake Experience in a health care setting preferred
• Computer proficient to navigate through EMR database, MS Word, MS Outlook, and MS Excel.
• Excellent communication skills in documentation and dictation
• Bachelor's Degree graduate in Human Services, Psychology, Social Work, Sociology, Behavioral Health, etc.
• High School Diploma acceptable as entry-level into the program
• Ability to work in a sitting position for the duration of the shift and operate standard office equipment

Benefits

• Schedule Mon-Fri 8:00 am-5:00 pm or 8:30 am-5:00 pm
• Full Health/Dental/Vision/Disability Benefits, and 401(k) Matching
• Non-Profit Organization Student Loan Forgiveness
• Company Discount Program