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Call Center Agent

$16 - $18/Yr

America First Credit Union - Roy, UT

posted 11 days ago

Full-time - Entry Level
Remote - Roy, UT
Credit Intermediation and Related Activities

About the position

This position is for a Call Center Agent at America First Credit Union, requiring in-person training in Roy, Utah for 30-90 days before transitioning to remote work. The role involves providing excellent member service, handling inquiries, and maintaining member satisfaction ratings. Employees must adapt to compliance policies and meet sales goals through effective communication and problem-solving skills.

Responsibilities

  • Assumes responsibility for the effective and professional performance of member service functions.
  • Receives member telephone questions and concerns in a professional manner and resolves them promptly.
  • Provides information to members on accounts, payments, interest rates, loan options, and other services.
  • Establishes and maintains effective business relations with members, resolving requests and keeping them informed of services.
  • Coordinates with area personnel and management, assisting as needed and communicating significant problems.
  • Completes required stats and records accurately and participates in meetings as required.
  • Cross-sells Credit Union products and services actively and professionally.

Requirements

  • High school graduate or equivalent.
  • Fluent in English/Spanish.
  • Thorough knowledge of member services and products.
  • Understanding of Credit Union Teller processes and bookkeeping procedures.
  • 1-3 years experience in a full service financial institution (preferred).
  • Excellent communication and public relations skills.
  • Professional appearance, dress, and attitude.
  • Strong problem-solving skills.
  • Ability to operate related business equipment including 10-key, telephone, and computer.
  • Solid math and bookkeeping abilities.

Benefits

  • Pay Rate: $16.00 to $18.00 per hour
  • Full-Time position
  • Remote work option after 90 days of in-person training
  • Flexible schedule with required shifts on weekends and late nights.
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