Call Center Customer Service Representative - Medical

Pmab • Indianapolis, IN

393d • $33,280 - $37,440

About The Position

The Medical Customer Service Representative at Meduit is responsible for providing exceptional customer service in a high-volume call center environment. This role involves addressing patient inquiries regarding their accounts, including insurance billing and financial obligations, while ensuring compliance with relevant laws and regulations. The position emphasizes empathy, problem-solving, and effective communication to resolve patient issues and meet established performance metrics.

Requirements

• H.S. Diploma/GED
• Minimum 1 year experience in call-center environment
• Must be willing to submit for a background check
• Characterize high integrity
• Excellent interpersonal, verbal, and written communication skills.

Nice To Haves

• Able to work successfully in a fast-paced environment
• Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance and FDCPA
• Experience with medical billing/claims processing
• Proficient in PC-based applications (Microsoft Outlook, Word, and Excel)
• Time management and sound decision-making skills
• Have a positive attitude and demonstrate teamwork
• Strong organizational and problem-solving skills
• Provide excellent customer service in a variety of situations, including those that escalate
• Able to use strong attention to detail and data management skills.

Responsibilities

• Providing exceptional and confident customer service to all in a high-volume call center environment.
• Making and receiving calls to patients regarding their account while working towards a common resolution.
• Meeting or exceeding established metric goals.
• Referencing patient health information from the client system to address patient questions as well as updating and notating said system(s).
• Following established policies and procedures to resolve patient accounts.
• Demonstrating an ability to use empathy, compassion, problem-solving skills, negotiation, and de-escalation.
• Understanding and fully complying with all federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures.

Benefits

• Full comprehensive Paid Training Program (3+ weeks)
• Medical, Dental, and Vision insurance
• HSA and FSA available
• 401(K) plans with company match
• PTO and Paid holidays
• Employer paid life insurance and long-term disability
• Internal company growth
• Steady work schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED