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TaskUs - New Braunfels, TX

posted about 1 month ago

Full-time - Entry Level
New Braunfels, TX
10,001+ employees
Administrative and Support Services

About the position

As a Critical Safety Agent, you will be instrumental in assisting drivers and riders who have lost items or are experiencing a safety issue. We are dedicated to ensuring the well-being of both our drivers and riders by embedding safety measures into every aspect of our platform. While we strive for seamless experiences, we understand that unexpected incidents may occur, so we rely on our specialized safety agents to provide support and empathy during challenging situations.

Responsibilities

  • Provide authentic assistance to customers, actively listening and addressing their concerns.
  • Quickly gather and document details, use resources to resolve issues, and escalate when necessary.
  • Set expectations, provide accurate information, and maintain professionalism in all interactions.
  • Ensure timely follow-up with customers, keeping them informed of their case status.
  • Take personal responsibility for each interaction and its outcome, ensuring customer satisfaction.
  • Represent the brand positively, adhering to company policies and ethical standards.
  • Work effectively both independently and with teams to resolve issues and improve processes.
  • Document interactions and case details accurately, maintaining confidentiality.
  • Stay updated on policies, participate in training, and suggest process improvements.
  • Adhere to all relevant laws, regulations, and company protocols.

Requirements

  • High School Diploma or GED.
  • Typing speed of 25+ words per minute.
  • Excellent verbal and written communication skills.
  • Successful completion of standardized hiring assessments.
  • Willingness to work flexible hours as needed to support operational requirements.

Nice-to-haves

  • 24+ months of direct customer-facing experience in industries such as hospitality or contact centers.
  • 6+ months of experience in an emergency response role (e.g., first responder, military, medical, 911 dispatch).
  • Exceptional attention to detail, organizational skills, and follow-up capabilities.
  • Willingness to learn and curious mindset.
  • Tenacity to consistently prioritize doing what is right, even in challenging circumstances.
  • Ability to work both independently and collaboratively.

Benefits

  • Access to counseling or coaching sessions.
  • Participation in skills-based resiliency trainings.
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