Call Center Representative

$35,360 - $39,520/Yr

Marvin - Portland, OR

Full-time - Entry Level

Portland, OR

11-50 employees

Merchant Wholesalers, Durable Goods

About the position

The Call Center Representative is responsible for managing inbound requests and outbound calls from potential customers interested in Marvin's Digital Business Venture's products and services. The primary goal is to convert these leads into sales appointments by effectively communicating and educating customers about the offerings.

Responsibilities

• Connect with potential customers via phone, text, email, and web chat.
• Educate potential customers on our business and determine if we have the right product/service for them.
• Follow up on inquiries and maintain communication with potential customers.
• Follow scripting and vetting standards to ensure all needed information is captured for each sales appointment.
• Review previous appointments and assess the needed approach to reschedule a customer as needed.
• Capture contact information and project details and input into Salesforce.
• Route unserviceable leads to other partnering businesses that can serve the potential customer.

Requirements

• Excellent time management and communication skills (Bilingual preferred).
• Ability to take direction well and follow procedures.
• Experience in call centers, customer service, service industry, sales, or marketing in a customer-facing role.
• Ability to learn quickly and adapt to changing standards and situations.
• Hands-on experience with Microsoft Office Suite, Salesforce, Zendesk, Webflow, Typeform, Klaviyo, Calendly.

Nice-to-haves

• Professional, positive behavior with a focus on providing an outstanding experience for customers.
• Ability to multi-task by navigating several processes and programs while maintaining professionalism with customers.
• Self-motivator with a strong work ethic.

Benefits

• Health insurance
• Paid holidays
• Paid parental leave
• 401(k) retirement savings match
• $300 annual wellbeing account
• Better Living Day (a paid day off)
• Annual profit sharing
• Coordinated volunteer opportunities
• Brighter Days Fund (financial support for personal hardship)