Temple University Health System - Philadelphia, PA

posted about 1 month ago

Philadelphia, PA
Hospitals

About the position

Serves as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services. Handles complex scheduling requests through various channels while utilizing numerous protocols and verification portals simultaneously. Communicates via EPIC to physicians and staff on a daily basis. Provides appropriate and relevant information and facilitates requests within the designated timeframes based on urgency as defined per scheduling protocol. Assures compliance and integrity.

Responsibilities

  • Serve as the single point of contact for internal and external customers.
  • Ensure seamless access to physicians, employees, patients, programs, and services.
  • Handle complex scheduling requests through various channels.
  • Utilize numerous protocols and verification portals simultaneously.
  • Communicate via EPIC to physicians and staff daily.
  • Provide appropriate and relevant information.
  • Facilitate requests within designated timeframes based on urgency.
  • Assure compliance and integrity.

Requirements

  • High School Diploma or Equivalent (Required)
  • 2 Years experience in customer service (Required)

Nice-to-haves

  • Bachelor's Degree in Marketing, Communications or Healthcare (Preferred)
  • General Experience in a physician practice or call center environment (Preferred)
  • General Experience and prior knowledge in scheduling for physician office or radiology (Preferred)
  • General Experience and knowledge working in an Electric Medical Record System (EMR) (Preferred)
  • General Experience communicating in Spanish or other languages (Bilingual) (Preferred)
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