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Call Center Support Rep

CDK Globalposted 5 months ago
$24,960 - $29,120/Yr
Full-time - Entry Level
Remote - Houston, TX
5,001-10,000 employees
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Call Center Support Representative position at CDK Global involves providing exceptional customer service in a remote work environment. This role is ideal for individuals who are eager to succeed and thrive in a fast-paced setting, handling customer inquiries and support requests effectively. The company offers a supportive and diverse virtual team atmosphere, along with competitive compensation and benefits.

Responsibilities

  • Provide excellent customer service to clients via phone and other communication channels.
  • Handle customer inquiries and resolve issues in a friendly and courteous manner.
  • Maintain a positive attitude while managing a high volume of calls.
  • Utilize computer navigation skills to assist customers effectively.
  • Participate in paid training to enhance service skills and product knowledge.

Requirements

  • Strong verbal and written communication skills.
  • Outgoing and positive attitude.
  • Ability to focus in a fast-paced environment while handling calls.
  • Computer navigation skills are essential.
  • Must have access to Ethernet hard-wired service; Wi-Fi is not acceptable.

Nice-to-haves

  • Bilingual in Spanish is a plus but not required.

Benefits

  • Paid training
  • Hourly rate plus performance-based bonuses
  • $500 retention bonus after 90 days of satisfactory performance
  • Medical, dental, and vision benefits effective on the first day of employment
  • Tuition reimbursement
  • 401K match
  • Dependent Care Flexible Savings Accounts
  • Paid vacation
  • Equipment provided
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, '500 (Full-time), Retention Bonus paid after 90 days of satisfactory performance', '\\nStarting rate is dependent on previous experience (bilingual a plus but not a must)', '\\nFlexible full-time, Day, Night, and Weekend schedules available', '\\nMedical, dental, and vision benefits will be effective on the first day of employment. Other benefits include:', '\\nTuition reimbursement', '\\n401K match', '\\nDependent Care Flexible Savings Accounts', '\\nPaid vacation', '\\nEquipment provided', '\\nFast-paced, fun, friendly team!', '\\nRequirements:', '\\nStrong verbal and written communication skills', '\\nBi-lingual Spanish a plus', '\\nMust have access to Ethernet hard-wired service; Can not be WI-FI', '\\nOutgoing, positive attitude', '\\nComputer navigation skills', '\\nThe ability to focus in a fast-paced environment while handling calls. in a friendly, courteous manner', '\\nCDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:', '\\nPaid Time Off (PTO)', '\\n401K Matching Program', '\\nTuition Reimbursement', '\\nAt CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.\\n', 'CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.', '\\nApplicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.', 'Show more', 'Base pay range', 'The minimum salary is $12.00 and the max salary is $14.00.', '$12.00 - $14.00', '/hr (Employer est.)', '$13.00', '/hr Median', 'Houston, TX', 'If an employer includes a salary or salary range on their job, we display it as an \"Employer Estimate\". If a job has no salary data, Glassdoor displays a \"Glassdoor Estimate\" if available. To learn more about \"Glassdoor Estimates,\" see our ', ' page.', 'Company overview', 'Size', '5001 to 10000 Employees', 'Founded', '2014', 'Type', 'Company - Private', 'Industry', 'Enterprise Software & Network Solutions', 'Sector', 'Information Technology', 'Revenue', '$1 to $5 billion (USD)', 'CDK Global ratings', '3.2', '47 %', 'Recommend to a friend', '40 %', 'Approve of CEO', ' Brian P. MacDonald', '414 Ratings', 'Career Opportunities', '3.0', 'Comp & Benefits', '3.3', 'Culture & Values', '3.2', 'Senior Management', '2.8', 'Work/Life Balance', '3.5', 'CDK Global reviews by call center representative', 'Pros', '\"', 'Good management and flexible schedule', '\" (', 'in 18 reviews', ')', '\"', 'Decent pay when there was a lot of call volume.', '\" (', 'in 12 reviews', ')', '\"', 'At CDK, employees enjoy unlimited time off, a supportive environment, and room for growth.', '\" (', 'in 17 reviews', ')', '\"', 'Coworkers were the best thing about this company.', '\" (', 'in 12 reviews', ')', '\"', 'Work environment is good for employees', '\" (', 'in 8 reviews', ')', 'Cons', '\"', 'Horrible management.', '\" (', 'in 18 reviews', ')', '\"', 'timers due to not wanting to give them fair pay and getting under qualified but cheaper help.', '\" (', 'in 12 reviews', ')', '\"', 'Recently asking people to volunteer to take time off without pay due to slo business.', '\" (', 'in 17 reviews', ')', '\"', 'What was once an enjoyable work environment is now full of toxicity.', '\" (', 'in 8 reviews', ')', 'CDK Global benefits', '3.4', '3 Ratings', 'Employer summary', 'CDK Global offers our employees a “Total Rewards” package, which includes comprehensive and competitive set of benefits designed to protect their personal and financial health and to help them make the most of their financial future. In addition to protecting you and your family's health and well-being, we offer important income and work/life benefits to meet your needs.', 'Employee benefit reviews', 'Most commented', 'Health Insurance', '(85 comments)', '\"Very good health benefits offered\"', '401K Plan', '(80 comments)', '\"Could be a lot better. Cant remember the exact structure but they only match the first 1 or 2% and then percentage up to 4%\"', 'Vacation & Paid Time Off', '(67 comments)', '\"Liberal PTO policy. Great flex schedule\"', 'Sep 24, 2024', 'Current Account Executive in Sacramento, CA, California', 'Medical, dental, vision all great benefits, and ample paid time off.', 'Sep 19, 2024', 'Former Employee in Austin, TX, Texas', 'Good benefits I'm writing this review because Glassdoor won't let me see other reviews so I honestly just want to get my quota in. Company is a 4 star experience out of 5 ok', 'Sep 18, 2024', 'Former Managing Director in Hoffman Est, IL, Illinois', 'Comparable benefits to similar corporations ']","skills":{"tealPhrases":{}},"id":"c649ca24-1c80-4236-be35-8d523cc96be7"},"dataUpdateCount":1,"dataUpdatedAt":1741314997288,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobPostDetails",{"jobPostId":"c649ca24-1c80-4236-be35-8d523cc96be7"}],"queryHash":"[\"jobPostDetails\",{\"jobPostId\":\"c649ca24-1c80-4236-be35-8d523cc96be7\"}]"}]};