Kansas City Missouri Police Department - Kansas City, MO
posted 5 months ago
The Call Taker/Communications Specialist III position at the Kansas City Missouri Police Department is a critical role within the public safety telecommunications sector. This position involves managing both emergency and non-emergency calls, ensuring that each call is handled with the utmost efficiency and professionalism. Call takers are responsible for accurately recording essential data during calls and routing them to the appropriate departments or personnel. This role requires a high level of attention to detail, as the information gathered can be vital for emergency response and public safety operations. In addition to call handling, the Call Taker will be expected to maintain composure in high-pressure situations, demonstrating excellent communication skills and the ability to think quickly on their feet. The position does not offer a work-at-home option, emphasizing the need for on-site presence to effectively manage calls and collaborate with other team members. The successful candidate will be part of a dedicated team that plays a crucial role in the safety and well-being of the Kansas City community. The role is not only about answering calls but also involves a commitment to public service and community engagement. Call Takers must be prepared to handle a variety of situations, from routine inquiries to critical emergencies, and must be trained to follow established protocols to ensure the safety of all involved. This position is essential for maintaining the flow of communication within the police department and ensuring that the community receives timely and effective assistance.