Care Supervisor (LPN-IV Cert Required) - Waverly

Sage Health - Baltimore, MD

Full-time - Mid Level

Baltimore, MD

Ambulatory Health Care Services

About the position

The Care Supervisor will be based at our Baltimore, MD (Waverly) location. Will train new clinical staff. Will triage patient calls for the center in order to prioritize medical care based on the severity of the patient's condition. Additionally, will provide direct patient care, ongoing education and reinforcement of care plans, and providing general support for the patient under the physician's direction. Includes preparing patients for exams, assisting during treatments, coordinating tests and follow-up care, and recording treatment in their electronic health record. Assists with explaining patient instructions to the patient/family. Demonstrates competency and skills to serve patients in geriatric populations. The Care Supervisor displays an elevated level of professionalism and engages resources and fellow team members within the center to deliver high level results.

Responsibilities

• Assist the provider through data collection concerning the physical, psychological, social, and cultural dimensions of patients according to practice standards and policy/procedure.
• Implements age-appropriate interventions based on individual patient's needs as directed by the provider.
• Assist in evaluating the effectiveness of care given in progressing patients toward desired outcomes.
• Provide ongoing education and reinforcement of care plans developed by the Provider based on identified health and education needs and the condition and age of the patient.
• Demonstrates teamwork in the delivery of patient care.
• Assist the Provider with triaging of patient portal messages.
• Triage phone messages and provide feedback and answers to patient/physician/pharmacy calls.
• Make calls to pharmacy, diagnostic facilities, etc. as required by the Provider.
• Provision of basic wound care.
• Perform suture/staple removal and dressing changes as indicated.
• Medication reconciliation at point of care.
• Preparation of prior prescription authorization requests for provider to review and finalize.
• Manage/monitors providers clinical inbox in the EHR and triage as necessary per the direction of the provider.
• Assist with preparation of clinical components for Provider review and finalization.
• Preparation of medication refills for Provider review and finalization.
• Assist in blood draws and IV insertions for fluid infusion under the supervision of the Provider.
• Participates in center interdisciplinary team meetings related to patient care plans and outcomes of identified patients.
• Ensures the overall quality of healthcare for each patient.
• Ensures patient electronic health records are updated with the most recent medical treatments and records from outside facilities.
• Under the leadership of the Market Clinical Nurse Manager, will train and orient center clinical staff, i.e. Medical Assistants.
• Manage the flow of patients being seen and the performance of the clinical staff.
• Assure quality gaps are being addressed.

Requirements

• Graduated from an accredited Licensed Practical Nurse Program.
• Licensed to practice as a Practical Nurse (LPN) in the State of Maryland.
• Minimum Nursing Experience: 5 years
• Minimum Management Experience: 3 years
• Minimum Certifications and/or Licenses: CPR and first aid certification required.
• Experience with EMR.
• Phlebotomy (blood draw)
• Professional demeanor and communication always.
• Must be organized and attentive to detail.
• Ability to manage competing priorities.
• Resourcefulness in problem-solving.
• Able to take and follow through with assigned tasks and accountability.
• Ability to work in a fast-paced environment.
• Experience with Microsoft Office Word, Outlook, and Excel.
• Participates in center and market interdisciplinary teams related to patient care plans, and outcomes.
• Active Listening is essential.
• IV Therapy Certification is required.
• Willing to travel between center locations as needed.

Benefits

• Medical, Dental and Vision benefits with generous employer provided contributions to offset per paycheck premium costs.
• 3 different medical plan options to provide flexibility to meet personal needs including: 2 PPO options and a CDHP plan that includes a $500/year HSA employer match
• Healthcare & Dependent Care Flexible Savings Accounts (FSAs)
• Access to Employee Assistance Program (EAP) for personal support and work-life benefits.
• Employer-paid Life Insurance, Short-term and Long-term Disability benefits. Optional voluntary life insurance is also available.
• A 401k retirement plan offered through Transamerica for long-term financial savings & planning.
• Flexible time off including: PTO, 7 paid company holidays and 2 floating holidays.
• Opportunities for career growth and advancement within the company.