Career Center Lead (RESEA)

About the position

The Career Center Lead (CCL) supports daily operations and provides workforce services to the customers. The CCL is a critical role in operations and provides technical assistance and support to workforce staff.

Responsibilities

• Performs essential workforce services and functions to assist individuals participating in workforce programs, including collecting, analyzing, researching and determining program requirements and customer eligibility.
• Observes, receives and obtains relevant customer information for data entry and prepares customer files.
• Provides information to co-workers, supervisors and other staff members to identify workforce programs and services for customers.
• Performs other related duties as assigned.

Requirements

• High School Diploma or GED required.
• Associates or Undergraduate degree in a relevant field of study and (2) years of relevant experience preferred.
• Additional relevant experience may be considered in lieu of required education.
• Valid driver's license and proof of insurance with good driving record.
• Ability to relocate within the service delivery area.
• Bilingual in English and Spanish strongly preferred.

Nice-to-haves

• Knowledge of workforce development, economic development, business intelligence and trends, and project management.
• Knowledge of effective management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability.
• Exceptional customer service and interpersonal skills.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
• Ability to develop strategies and solutions.

Benefits

• Health Insurance
• Wellness Reimbursement
• Generous Paid Time Off
• Paid Parental Leave
• 401(K) with 100% Employer Match of up to 6% of individual contributions
• Dental
• Vision
• Life Insurance
• Short and Long Term Disability
• Pet Insurance