Case Manager (LCSW)

Coast Care • Carlsbad, CA

430d • $100,000 - $120,000 • Remote

About The Position

The Case Manager (LCSW) at Coast Care is responsible for overseeing the delivery of personalized home care services, ensuring client satisfaction, and supporting caregivers. This role involves leadership in fostering a collaborative culture, managing client acquisition and retention, and ensuring compliance with care standards. The Case Manager will play a crucial role in enhancing the quality of life for clients and their families through effective care management and advocacy.

Requirements

• Licensed Clinical Social Worker (LCSW) certification is required.
• 3-5 years of experience in home care, home health, or a related field.
• Ability to effectively communicate with clients, families, and caregivers in a home environment.
• Strong focus on personalized care plans and client advocacy.
• Empathetic and compassionate towards clients and caregivers.
• Ability to manage logistics of coordinating care across different home settings.
• Flexibility to respond to the unpredictable nature of home care.
• Strong problem-solving skills to address issues in a home care context.
• Ability to analyze data and identify trends to improve care management practices.

Responsibilities

• Foster a culture of collaboration, empathy, and continuous improvement among caregivers.
• Support caregiver professional needs and development, advocating for their success.
• Own the client acquisition process from inquiry to intake and assessment.
• Guide clients and families through personalized consultations and care needs assessments.
• Implement client retention strategies to ensure satisfaction and happiness.
• Monitor metrics and suggest strategies for improving retention and growth.
• Regularly assess and adjust client services to ensure appropriate levels of care.
• Build and maintain relationships with clients and their families as a trusted advisor.
• Ensure the development and execution of personalized care plans for each client.
• Oversee client assessments, contract negotiations, and service adjustments.
• Ensure compliance with the company's standard of care.
• Lead quality assurance initiatives to maintain excellent service delivery.
• Resolve client concerns and escalations promptly and effectively.
• Collaborate with other departments to ensure seamless care delivery.

Benefits

• Health insurance
• Dental insurance
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Nursing and Residential Care Facilities
• Education Level: No Education Listed
• Number of Employees: 101-250 employees