About the position
King's Staffing serves as a career pathway for individuals interested in the Human Services industry. As an Employee of Kings Staffing, you will serve as an Enrollment Broker, enrolling residents that live in your assigned area into Home and Community-Based Services (HCBS). This role requires a commitment to travel throughout your assigned area to visit cases, necessitating a registered vehicle and a valid driver's license. The Enrollment Broker will primarily work in applicants' places of residence, conducting intake visits for waiver applicants and facilitating the eligibility determination process. This includes providing assistance from the time individuals are identified as potential participants in an HCBS program until they are either enrolled or terminated from the intake process. In this position, you will present and discuss the concept of the waiver programs, advising applicants of their rights and responsibilities. You will assist with application submissions, including data entry of application information into the Health Care Support Information System (HCSIS), and help applicants investigate Medicaid eligibility as needed. Additionally, you will assist applicants in selecting Supports Coordinators that best meet their needs, ensuring consumer control is maintained throughout the application process. You will also consult with the Enrollment Nurse for more complex cases and initiate the development of the Individual Service Plan, obtaining Department approval as necessary. Building relationships with community-based organizations, advocates, and stakeholders is crucial to gather feedback on improving the application process and removing barriers to enrolling in HCBS waiver programs. You will foster and maintain relationships with parties serving mutual consumers, including physicians, County Assistance Offices, providers, nursing homes, and rehabilitation facilities. The role also involves ensuring the efficiency of the application process, providing extra attention and support to stalled cases, and reporting on schedule availability at regular intervals. Other duties may be assigned by management as needed.
Responsibilities
- Travels throughout assigned county, working primarily in applicants' places of residence
- Conducts intake visits for waiver applicants and acts as a facilitator for the eligibility determination process
- Presents and discusses the concept of the waiver programs, advising applicants of their rights and responsibilities
- Assists with application submission, including data entry of application information into HCSIS
- Assists applicants with investigating Medicaid eligibility as needed
- Assists applicants with selecting Supports Coordinators that best meet their needs
- Consults with the Enrollment Nurse for more difficult cases, as needed
- Initiates the development of the Individual Service Plan and obtains Department approval
- Assists with developing relationships with community-based organizations, advocates, and stakeholders
- Fosters and maintains relationships with parties serving mutual consumers
- Facilitates the efficiency of the application process, ensuring stalled cases receive extra attention and support
- Reports on schedule availability at regular intervals
- Performs other duties as assigned by management
Requirements
- Bachelor's or Associate's degree in human services or relevant years of experience
- Excellent organizational, written, and verbal communication skills
- Ability to interact courteously and effectively with a variety of audiences, including the disability community
- Ability to handle pressure and perform multiple tasks
- Ability to work independently
- Experience entering data into automated information systems
- Knowledge of local health care networks and providers
- Ability to maintain cultural sensitivity
Nice-to-haves
- Three years of human services or health care experience
- Experience managing staff that conduct home visits
- Knowledge of Pennsylvania Home and Community-Based waiver services (HCBS)
- Bilingual capabilities, particularly in American Sign Language
Benefits
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
