About the position
Vance Outdoors is seeking a Cashier/Customer Service representative to join our team. This position is primarily responsible for scanning customer merchandise in a timely fashion, processing payments/data entry of all firearms sales according to ATF guidelines, and administering licenses via the Ohio Department of Natural Resources (ODNR) website. The role also involves answering phone calls and handling various customer service responsibilities. We are a family-owned business that has been operating for 85 years and is now employee-owned, offering a unique opportunity for employees to become shareholders.
Responsibilities
- Handles all needs and issues customers may have and deals with them accordingly to ensure customer satisfaction.
- Accurately process sales, returns, layaways, and special orders through the Point of Sales system.
- Accurate data entry of all Firearm sales according to ATF guidelines and procedures.
- Ability to communicate to management regarding issues that need to be addressed.
- Responsible for promoting a positive culture within the department/store.
- Answers incoming phone calls and routes them accordingly to the necessary departments.
- Operates ODNR licensing.
- Examines merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Responsible for processing and receiving payments and issuing receipts to customers as they leave with their purchases.
- Provides customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Assists with inventory to and from the warehouse, and sales floor.
- Performs work activities such as cleaning and organizing shelves and displays and selling merchandise.
- Enforces safety, health, and security rules.
- Adhere to all company policies and procedures.
- All other duties as required by management.
Requirements
- High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to add and subtract two-digit numbers and to multiply and divide with 10s and 100s.
- Ability to perform these operations using units of American money and weight measurement, volume, and distance.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations.
- Above-average knowledge of Microsoft Suite, CRM systems, Point of Service Systems, and Internet Software.
Benefits
- Medical/Dental/Vision and supplemental benefits for full-time employees.
- Paid time off for full-time employees.
- 401k with match.
- ESOP retirement plan.
- Employee Discounts.
- Range time and free classes at the Obetz training center.
- Volunteer opportunities and fun wellness challenges.
