About the position
As a Cashier at JCPenney, you will play a crucial role in delivering exceptional customer service and enhancing the sales experience. Your primary responsibilities will include maintaining checkout standards, assisting with general operations such as Omnichannel, recovery, and inventory management, and upholding performance standards related to shrink and safety. You will be expected to consistently meet performance standards associated with your role, ensuring a positive shopping experience for customers. In your day-to-day activities, you will greet and assist customers, demonstrating the company's WORTH behaviors consistently. You will actively engage with customers to resolve issues and assist them with credit, rewards, and gift card programs. Additionally, you will promote various programs designed to drive sales and enhance customer service, such as Findmore. You will be responsible for completing checkout processes, including handling returns and re-ticketing. This includes maintaining signing and merchandising standards at all checkouts, stocking and merchandising impulse fixtures, and proactively calling for assistance when needed. Utilizing the Point of Sale on the Mobile Warrior device will be essential for supporting line management and ensuring efficient checkout processes. Your role will also involve assisting with Omnichannel efforts, recovery, and maintaining fitting rooms as needed. Participation in annual inventory processes is expected, along with supporting the company's shrink and safety initiatives. You will need to consistently meet established performance standards for the role, which include product and service sales, customer service, profit, productivity, and attendance. To succeed in this position, you will need to solve problems and make smart decisions that drive sales and customer service. You will be expected to execute your work efficiently and effectively while inspiring strong performance in yourself and others. Building positive, inclusive, and respectful relationships with customers and colleagues is essential, as is taking accountability for your actions and outcomes. You will also need to proactively find ways to improve the customer experience and demonstrate confidence and urgency in your actions.
Responsibilities
- Greet and assist customers while providing excellent customer service.
- Demonstrate WORTH behaviors consistently in customer interactions.
- Engage customers actively and enthusiastically to resolve problems and assist with credit, rewards, and gift card programs.
- Promote Findmore and other sales-enhancing programs.
- Complete checkout processes including returns and re-ticketing.
- Maintain signing and merchandising standards at all checkouts.
- Stock and merchandise impulse fixtures and replenishment as needed.
- Call for assistance proactively when additional help is needed in checkout.
- Utilize Point of Sale on Mobile Warrior device for line management support.
- Assist with Omnichannel efforts as needed.
- Participate in recovery, put backs, and fitting room maintenance as required.
- Engage in annual inventory processes and support shrink and safety initiatives.
- Meet established performance standards for the role consistently.
Requirements
- Strong problem-solving skills and the ability to make smart decisions that drive sales and customer service.
- Ability to execute work efficiently and effectively.
- Capability to inspire strong performance in oneself and others.
- Excellent customer service skills and the ability to build positive, inclusive, and respectful relationships.
- Accountability for actions and outcomes in the workplace.
- Proactive approach to improving the customer experience.
- Confidence and courage to take action with energy and urgency.
Benefits
- Medical, dental, and vision insurance coverage.
- Term life insurance.
- Paid vacation and holidays.
- 401(k) with company match.
- Associate discount on JCPenney merchandise.
- Additional compensation for working on designated holidays.
