Casino Ambassador - 7 Cedars

About the position

The Casino Ambassador at 7 Cedars Casino plays a crucial role in enhancing customer satisfaction and creating memorable experiences for guests. This full-time position involves engaging with customers, promoting club enrollments, and assisting in the execution of marketing events and promotions. The Ambassador is expected to maintain a positive atmosphere on the casino floor while addressing guest inquiries and concerns, ultimately fostering loyalty among patrons.

Responsibilities

• Exhibit a positive attitude and greet customers while answering inquiries.
• Assist the Player's Club with special events, tournaments, and promotions.
• Analyze player accounts and information to enhance customer experience.
• Perform all duties of a Totem Rewards Representative.
• Maintain daily tracking logs of customer interactions and events.
• Address and resolve guest complaints and concerns effectively.
• Support casino hosts with player development initiatives.
• Utilize comps and amenities to reward players and build loyalty.
• Assist casino hosts and floor staff in delivering comps to guests.
• Maintain accurate headcounts in the VIP Lounge.
• Inform customers about upcoming special events and promotions.
• Maintain high visibility throughout the casino to engage with customers.
• Identify potential club members from observations on the casino floor.
• Approach customers professionally to encourage club enrollment.
• Handle stressful situations with clients with tact and politeness.
• Exercise confidentiality and discretion in all interactions.
• Perform miscellaneous duties as assigned and follow safety rules.

Requirements

• High School Diploma or GED equivalent required.
• Two years of customer service experience; gaming experience preferred.
• Must be 21 years of age or older.
• Ability to focus in a high volume, fast-paced environment.
• Proficient in Microsoft Excel, Word, Access, Outlook, and Photoshop.
• Ability to foster a cooperative work environment.
• Public speaking skills and ability to use a microphone for promotions.
• Outstanding interpersonal communication skills to interface with guests and team members.
• Strong organization, prioritization, and multi-tasking skills.
• Strong attention to detail and commitment to quality.
• Highly adaptable with a positive attitude towards change.

Benefits

• Health insurance (medical/dental/vision)
• Paid vacation and sick time
• 6 paid holidays plus 1 floating holiday
• Employer paid life insurance
• Wellness reimbursement programs
• Shared leave program
• Free access to employee assistance program
• Resort and local discounts
• 50 cents/gallon off on fuel
• 50% employee meals while on the clock and 20% otherwise
• Free golf
• 401K plan with no waiting period and 4% company match
• Supplemental insurance options
• Free access to a Merrill Lynch financial advisor