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About the position
Come join Amazon Kids, where we own an all-in-one kids' media subscription packed with fun and educational content. Kids+ offers thousands of kid-friendly TV shows, movies, books, games, and educational apps. We deepen kids' love of their favorite characters through multiple interconnected entertainment experiences, uniquely letting kids play what they watch and read about inside a safe, caregiver-controlled environment. Our product is available on Amazon and third party devices in 5 marketplaces worldwide (and growing). In this role you will work on the content included in the subscription, making sure that kids have access to fun, trending, educational, and representative titles! The ideal candidate will have a proven track record in taking on end-to-end ownership and successfully delivering results in an ambiguous, fast-paced, and dynamic business environment. They are analytical, enthusiastic, self-motivated, detail-oriented, and customer-focused, with the ability to handle ambiguity and influence across the organization.
Responsibilities
- Ingest and remove content from the catalog by following pre-defined SOPs and workflows
- Own age appropriateness guidelines
- Troubleshoot issues, track defects and drive them to resolution by partnering with engineering teams
- Help drive automation of workflows
- Improve SOPs and troubleshooting documentation
- Provide oversight and guidance to our Content QA team
Requirements
- 3+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience working cross functionally with tech and non-tech teams
Nice-to-haves
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Benefits
- Equity
- Sign-on payments
- Medical benefits
- Financial benefits
