Mr Fix Cell Phone & Computer Repair - Norfolk, VA

posted 4 months ago

Full-time - Entry Level
Norfolk, VA
11-50 employees
Repair and Maintenance

About the position

As a Cell Phone & Computer Repair Lead Technician, you will be part of a problem-solving team dedicated to helping customers get their devices fixed efficiently. Your role is crucial in ensuring that devices are repaired properly, enhancing customer satisfaction and loyalty. You will communicate openly and helpfully with customers and team members, focusing on providing the right solutions in a fast-paced environment.

Responsibilities

  • Diagnose device problems and repair electronics.
  • Maintain proper inventory of parts and tools.
  • Communicate effectively with customers to understand their needs.
  • Provide excellent customer service and support.
  • Work collaboratively within a team environment.
  • Follow all safety rules and regulations.
  • Multitask effectively to manage multiple repairs and commitments.

Requirements

  • 1+ year of experience in cell phone and computer repairs.
  • Technical understanding of electronic portable devices.
  • Excellent communication and customer service skills, both oral and written.
  • Strong customer service focus with the ability to inform, teach, and train others.
  • Ability to work within a structured environment and maintain punctuality.
  • Demonstrated attention to detail and ability to prioritize tasks.

Nice-to-haves

  • Experience with a variety of electronic hardware repairs.
  • Ability to think independently and learn new skills quickly.

Benefits

  • Employee discount
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