Center Operations Specialist

About the position

The Center Operations Specialist position is responsible for executing the day-to-day operations of one or more USO Centers, providing excellent customer service, and maintaining a safe, friendly, and inviting environment for service members. This position also manages and delivers, and may assist in designing, high quality, self-sustaining and cost-efficient programs, events and activities in locations surrounding the Center(s). It provides valuable, engaging and memorable experiences for military service members and their families, and may also guide and administer volunteers.

Responsibilities

• Execute day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming and clean environment.
• Engage and interact with Center visitors, and serve as a subject matter expert about its amenities, tours, classes, programs and services.
• Help to maintain Center operations within budget and monitor inventory.
• Create and maintain a Standard Operating Procedure file detailing local operational procedures.
• Assist in planning and overseeing operational areas including programs, logistics, and budget.
• Compile and prepare announcements and stories for social media and local media representatives.
• Deliver or assist in managing the planning and evaluation of USO programs and events.
• Assist in developing and maintaining working relationships with the U.S. Military and local community leaders.
• Coordinate with Center colleagues to ensure adequate resources for programs and events.
• Communicate key information to volunteers and maintain reports from the volunteer database.
• Direct prospective volunteers through the application process and coordinate on-the-job training.
• May be required to operate a USO or personal motor vehicle.
• Other duties as assigned.

Requirements

• High School Diploma or equivalent.
• 2+ years work experience in event management, marketing, retail, customer service, recreation facility or related role.
• Strong interpersonal, customer service and problem-solving skills.
• Proficiency using computers and electronics equipment, including Microsoft Office Suite.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects.
• Ability to manage multiple projects with competing priorities.
• Ability to achieve desired results while working collaboratively in a team environment.
• Ability to perform basic math and follow proper cash/donation handling and reporting procedures.
• Willingness and ability to work non-standard hours as needed.
• General knowledge of military community preferred.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations.

Nice-to-haves

• Relevant experience in a non-profit, military, multicultural and/or global organization preferred.
• Experience with Digital Cheetah preferred.

Benefits

• Generous paid time off, including volunteer days and military leave.
• Remarkable 401k match.
• Comprehensive benefits.
• Opportunities for training and education reimbursement.