About the position
As a Community Manager, you're not just overseeing day-to-day operations; you're curating an immersive living experience where every resident is a valued member of a vibrant, thriving community. You're the go-to person, the problem solver, and the friendly face that turns a simple dwelling into a warm and inviting home. You know your community like the back of your hand, understanding the unique needs of each resident and tailoring your approach to ensure everyone feels heard and valued. The ideal candidate has a proven track record of successfully completing a lease-up project. Central Lofts is a new development located just minutes from the University of Memphis and Christian Brothers University, and a short 15-minute drive from downtown. Right across the street you can find the Liberty Bowl Stadium and the Children's Museum of Memphis, placing vibrant entertainment and community activities right at your doorstep. This Class A, new development provides an unparalleled urban lifestyle, combining sleek modern design with a central location that offers easy access to dining, shopping, and entertainment options. Residents benefit from state-of-the-art amenities including a fitness center, rooftop lounge, and community clubhouse, all designed to enhance your lifestyle. Whether you're looking for modern city living or designer amenities, our new complex offers the ideal blend of style and accessibility.
Responsibilities
- Oversee the operational aspects of the property, including maintenance requests, lease agreements, and rent collection.
- Conduct weekly team meetings, including one-on-one meetings such as coaching, conflict resolution, goal setting, and annual reviews.
- Handle employee relations issues among staff.
- Conduct onboarding, training, and mentoring for all new team members.
- Ensure staff compliance with company policies and procedures.
- Establish work schedules and set standards that meet the needs of the property.
- Serve as the primary point of contact for residents, addressing inquiries, concerns, and resolving issues promptly and effectively.
- Complete required reports including weekly Manager Reports, and monthly Market Survey and Month End reports.
- Handle community emergencies, including after hours, holidays, and weekends.
- Enter and code all invoices upon receipt, no later than the 10th and the 20th of the month for twice monthly payable process.
- Submit monthly company credit card receipts promptly.
- Assist with annual budget preparation and operate within budget guidelines.
- Maintain annual Fair Housing certification.
- Review property website, ILS listing, and advertising for accuracy.
- Review social media postings and content.
- Source vendors, review vendor contracts, and obtain COI (certificate of insurance) for all vendors.
- Approve timecards for community staff by 5:00 PM on Friday, including PTO approvals, maintenance on-call shifts, holidays, and absences.
- Audit floor plans, pricing, work orders, make-readies, delinquency, and pending applications.
- Oversee and manage capital improvement.
- Responsible for property risk management and maintaining safety standards.
- Other duties as assigned by Regional Manager.
Requirements
- BS Degree in Business Administration preferred.
- Prior Community Manager experience preferred.
- Certified Apartment Manager (CAM), Residential Apartment Manager (RAM) or Certified Property Manager (CPM) certification preferred.
- Knowledge of state law and fair housing is required.
- Proficiency in Microsoft Office Suite including Sharepoint, Teams, Excel, Word, Powerpoint.
- Experience working with financials and budgets.
- Strong leadership skills.
- Excellent customer service and professionalism.
- Must be motivated and have a self-starter mentality.
- Must be able to work as a team and independently without direct supervision.
- Experience with Entrata is a plus.
Benefits
- Unlimited paid vacation.
- Birthday Floating Holiday.
- Paid holidays.
- Medical, Dental, Vision Insurance.
- Employer paid Short-Term Disability.
- Employer paid $25,000 life insurance.
- Optional Voluntary life insurance.
- Flexible Spending Account.
- Dependent Care Flexible Spending Account.
- CONCERN Employee Assistance Program.
- Simple IRA Retirement Plan.
- 100% paid maternity leave.
