Certified Medical Assistant (MA) - Urgent Care - Charlottesville

About the position

The Certified Medical Assistant - Urgent Care is a multi-skilled clinical professional that provides indirect and/or direct patient care within the scope of practice and in alignment with the standards of excellence and quality. Under the direction of the provider, the Medical Assistant contributes to the completion of the patient's chief complaint (including, but not limited, to respirations, blood pressure, pulse oximetry, height, weight, and temperature), documents patient/family needs, participates in planning and implementing care for patients, and administers ordered medications (oral, injection, topically, etc.) within the Medical Assisting scope and state guidelines.

Responsibilities

• Understands and adheres to the legal responsibilities and requirements within the Medical Assistant role.
• Identifies significant changes in patient condition through data collection and reports them to the provider.
• Troubleshoots issues and escalates problems to provider, direct supervisor, or appropriate internal resource.
• Demonstrates standards of excellence in care in all interactions, for both internal and external customers.
• Maintains clinical and administrative skills per the departmental competency guidelines to meet patient care and daily operational needs.
• Shows patients to examination rooms and prepares them for the physician.
• Travels to other facilities for BSMH providers or adjusts hours to meet patient care needs as directed by the practice manager as needed.
• Maintains a safe and supportive environment by keeping the work area, exam rooms, and equipment in clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment.
• Assists patient and provider with virtual health visits which may include setting up the visit through appropriate platform, pre-charting the virtual visit prior to the scheduled appointment, contacting the patient to ensure preparedness for the virtual visit, troubleshooting virtual visit issues when needed, obtaining chief complaint and health maintenance checks, medication review, and other relevant patient details prior to the actual virtual visit.
• Documents in electronic medical records (EMR) accurately and appropriately.
• Manages in basket messages in the electronic health record (EHR) under the Provider's verbatim instructions.
• May perform front desk workflows (i.e., My Chart requests, patient registration, scheduling, phone triage, cash handling, and check-in/check-out).
• Follows up on orders, appointments, referrals, and follow up visits and collects co-pays as needed.
• Other duties include, but not limited to, ordering supplies appropriately, tracking referrals, labs, and diagnostic tests, disposing of contaminated supplies, etc.
• Actively participates in ongoing training per Bon Secours Mercy Health and market recommendations.

Requirements

• Active Medical Assisting certification from one of the following: Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), Certified Clinical Medical Assistant (CCMA), Nationally Registered Certified Medical Assistant (NCRMA), National Certified Medical Assistant (NCMA).
• BLS Basic Life Support, American Heart Association (preferred upon hire, required prior to independent patient care).
• High School/GED (required).
• Completion of an accredited Medical Assistant post-secondary education program (preferred in all states except South Carolina).
• In South Carolina, completion of an accredited Medical assistant post-secondary education program, a Career and technical education health sciences program approved by the South Carolina Department of Education, a medical assisting program provided by a branch of the United States military, a Medical assisting United States Department of Labor approved Registered Apprenticeship program, or a Training program delivered by a health care employer that aligns to a nationally accredited certification exam.
• Completion of externship or clinical lab training (preferred).
• 1 year of recent Medical Assisting experience (preferred).

Nice-to-haves

• Exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Benefits

• Comprehensive, affordable medical, dental and vision plans.
• Prescription drug coverage.
• Flexible spending accounts.
• Life insurance w/AD&D.
• Employer contributions to retirement savings plan when eligible.
• Paid time off.
• Educational Assistance.