Change Management Analyst (Temporary)

San Rafael, CA

Air Transportation

About the position

The Change Management Analyst plays a key role in supporting system implementations ensuring seamless transitions through well-documented processes, user training, and structured change management initiatives.

Responsibilities

• Create standardized process documentation, training materials, and user guides to support system implementations and operational workflows.
• Assist in designing and delivering user training programs.
• Assist in system rollouts by documenting workflows, participating in user testing, and ensuring alignment with business needs.
• Implement change management strategies, communication plans, and adoption tools to drive successful transitions.
• Champion projects to drive quality improvements.
• Function as point of contact for UAT (User Acceptance Testing), identifying gaps and opportunities for process improvements.
• Assist management team with employee training to ensure quality of work is maintained.
• Support management teams with process adherence information and feedback to assist in definition and improvement of standards, processes, and procedures.
• Maintain updated documentation of business processes and policies.
• Support implementation and communication of new and updated processes and workflows.
• Measure and assess adherence to established processes through audit, direct observation, and evaluation of processing outcomes.
• Partner with subject matter experts (SMEs) to capture business processes and translate them into clear, user-friendly content.
• Provide ongoing user support, addressing training gaps and reinforcing best practices.
• Identify process challenges and need for additional associate training, job aids or clarification.
• Validate and maintain accurate, timely, and thorough records in proprietary databases.
• Recommend improvements in internal control structure.
• Support the Company's goals and objectives at all times and in all transactions with internal and external customers.
• Other duties as assigned.

Requirements

• Bachelor's degree or equivalent combination of related experience and coursework required.
• 3+ years of experience in process documentation, training development, or system implementation support required.
• Experience with data management, process improvement, and data quality/audit and associated reporting required.
• Effective communication practices with solid verbal, written and listening skills.
• Excellent problem solving, analysis, and research skills.
• Ability to communicate effectively and appropriately to a diverse audience.
• Proven ability to work in a fast paced environment, prioritize projects and deliverables, and interact effectively with cross-functional teams.
• Ability to manage workload and prioritize effectively under minimal supervision.
• Demonstrated ability to exercise discretion and effectively manage sensitive information.
• Strong attention to detail and ability to translate complex processes into clear instructions.
• Demonstrated intermediate level proficiency with Microsoft Office products including Excel, Word, and Outlook.

Nice-to-haves

• Familiarity with change management frameworks (e.g., ADKAR, Kotter) preferred.
• Proficiency with use of intermediate to advanced functionality of proprietary/specialized operations and/or CRM software systems preferred.

Benefits

• Starting pay will be determined by job-related factors including experience, education, and business needs and may be modified at any time.
• The salary range listed is based on the geographic zone associated with this role: San Rafael, CA. Starting rate $33.00; up to $44.00 for highly qualified candidates.