About the position
As a Channel Manager at Mahindra & Mahindra Ltd, you will play a crucial role in monitoring new dealer performance, nurturing relationships with various types of dealers and distributors, and conducting performance reviews. Your responsibilities will also include implementing capability-building programs for non-performing dealers, planning and reviewing performance with index dealers, addressing critical issues through joint visits, and driving the effectiveness of HR system implementation. Additionally, you will work towards improving Long Term Partnership Index, Mahindra Sales System and Panchratna Yojna implementation, and dealer satisfaction levels through Dealer Council Meetings. You will utilise your strategic business orientation, leadership through sustainability, customer focus, innovation, result orientation, human capital leverage, and passion for work competencies to successfully manage processes such as consumer insighting, liasoning, dealer appointment & on-boarding, and key account management. Your role will also involve handling channel management, dealer relationship management, and working capital management to maximise dealer value proposition and channel strategy.
Responsibilities
- Monitor new dealer performance
- Nurture relationships with dealers and distributors
- Conduct performance reviews
- Implement capability-building programs for non-performing dealers
- Plan and review performance with index dealers
- Address critical issues through joint visits
- Drive effectiveness of HR system implementation
- Improve Long Term Partnership Index
- Implement Mahindra Sales System and Panchratna Yojna
- Enhance dealer satisfaction levels through Dealer Council Meetings
- Manage consumer insighting, liasoning, dealer appointment & on-boarding, and key account management
- Handle channel management, dealer relationship management, and working capital management
Requirements
- Bachelor's degree in a relevant field
- Strong background in the tractor industry or related sectors
- Proficiency in MS Office suite, especially Excel
- Experience with CRM software
- At least 5 years of experience in sales, training, or tractor-related roles
- Proven track record of dealer performance management
- Experience in channel strategy development and key account handling
- Hands-on experience with Mahindra Sales System and Panchratna Yojna implementation
- Knowledge of dealer satisfaction indices
- Strong analytical skills and data-driven decision-making abilities
Nice-to-haves
- Additional certifications in sales, training, or related areas
- Experience working with a diverse dealer network
- Experience implementing dealer capability-building programmes
- Conducting dealer satisfaction surveys
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