Chief of Staff Doctor

About the position

The primary purpose and function of the Chief of Staff is to manage the hospital and ensure the highest quality of veterinary care, exceptional client service, associate engagement and maximum productivity of the veterinary medical team. This position advocates for pets and their quality of life; builds a long term bonding relationship with clients; contributes to the development and maintenance of the human-pet bond; educates clients and hospital associates on all aspects of pet health. The Chief of Staff partners with the Practice Manager (if applicable) to operate an effective and productive veterinary medical team, ensure a safe and engaging hospital environment, and improve both the medical quality and business performance of the hospital.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Partner with the Practice Manager (if applicable) to manage the hospital as role models and champions of the Banfield brand.
• Oversee and train associates on professional, efficient and exceptional client service.
• Follow all Banfield protocols and practices and ensure compliance.
• Identify potential 'bottlenecks' and formulate solutions to remove barriers in medical operations.
• Partner with the Medical Director, Field Director, and Practice Manager to interview, select, train, develop, coach, mentor and, if necessary, discipline and terminate hospital associates.
• Direct, lead and mentor Associate Veterinarians.
• Work with the Medical Director to establish development plans for the Associate Veterinarians.
• Create and maintain veterinarians' schedules and work with Practice Manager to meet client needs.
• Provide effective communication between associates, clients, field leadership and Central Team Support.
• Act as communications liaison, holding routine hospital team meetings.
• Provide inspirational leadership to the team.
• Develop annual planning, budgeting and hospital productivity levels.
• Partner with area Field Director and Medical Director to execute market objectives.
• Participate in market level teams, discussions, and initiatives.
• Partner with the Practice Manager to deliver outstanding financial results.
• Responsible for the development of technical, medical skills for veterinary assistants/technicians.
• Ensure compliance with all practice policies and procedures and with all local, state and federal laws.

Requirements

• Doctor of Veterinary Medicine (DVM/VMD) or equivalent degree required.
• Veterinary license in good standing or eligibility for licensure with the applicable state veterinary board.
• Two years clinical experience required.
• 1-3 years coaching and developing associate doctors required.
• Meets all required clinical competencies.