Chief of Staff, Operations Director I (NCS) - Department of Transportation

About the position

The Baltimore City Department of Transportation (BCDOT) is seeking a highly skilled and dynamic Chief of Staff to serve as a strategic advisor to the Director of Transportation. BCDOT is responsible for the planning, design, building and maintenance of 2,000 miles of roadways; 7 miles of interstate highways; 298 bridges and culverts; sidewalks, curbing and gutters; 456 miles of alleys; 72,000 streetlights; 1,300 signalized intersections; and 250,000 traffic and informational signs within the City of Baltimore. The Chief of Staff will be responsible for driving policy initiatives, managing key projects, and ensuring the efficient execution of the agency's mission and strategic goals. This role requires strong leadership, project management, and problem-solving skills to support the Director and senior leadership team. The Chief of Staff will have direct oversight of the Chief of External Affairs, the Office of Performance Management, and the Director of Human Resources.

Responsibilities

• Serve as the principal advisor and strategist to the Director of Transportation, providing critical insights and recommendations on policy, operations, and strategic initiatives.
• Oversee and coordinate internal operations, ensuring efficient workflow, resource allocation, and alignment with the agency's mission.
• Lead special projects and high-priority initiatives on behalf of the Director, including cross-agency collaboration efforts.
• Represent the Director in meetings with city officials, external partners, community stakeholders, and advocacy groups.
• Develop and implement policies and procedures to enhance the department’s efficiency and effectiveness.
• Provide leadership and guidance to senior staff, ensuring alignment of departmental goals with broader city initiatives.
• Oversee legislative and policy matters, including engagement with elected officials and participation in public hearings and policy discussions.
• Manage communications, ensuring clear messaging and information dissemination within the department and to external partners.
• Analyze data and reports to provide evidence-based recommendations for transportation planning and improvements.
• Drive a culture of innovation, accountability, and continuous improvement within the department.

Requirements

• Bachelor’s degree in public administration, Urban Planning, Transportation, Business Administration, or a related field (Master’s degree preferred).
• Minimum of 7-10 years of progressively responsible experience in government, transportation, public policy, or a related field.
• Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and eligible to obtain a Baltimore City driver’s permit.

Nice-to-haves

• Experience in municipal government or transportation-related roles.
• Familiarity with Baltimore City’s transportation infrastructure, challenges, and community needs.
• Knowledge of budgetary and financial management practices in a public sector environment.

Benefits

• Generous and competitive benefits package.