Chief Product and Technology Officer

Transcom International Ltd

Full-time - Executive

Paper Manufacturing

About the position

TRANSCOM is seeking a Chief Product and Technology Officer to lead the organization in managing complex products and operations, ensuring responsiveness to member agencies and the traveling public. This role involves strategic visioning, product strategy development, and oversight of a significant annual operating budget, while fostering collaboration within a diverse IT team.

Responsibilities

• Partner with the Executive Director on strategic vision, mission, and annual goals.
• Lead and manage an IT team of 14 TRANSCOM and contract staff, fostering a collaborative work environment.
• Support management of a $13 million annual operating budget, overseeing financial and administrative functions with the Executive Director and Controller.
• Define and implement a comprehensive product strategy that aligns with member agencies' growth objectives, focusing on innovation, market needs, and operational efficiency.
• Oversee the planning, prioritization, and development of new products and features, ensuring they meet quality standards, user needs, and time-to-market expectations.
• Continuously analyze emerging technology trends, customer feedback, and competitive landscape to inform product decisions and strategic direction.
• Collaborate with engineering, marketing, sales, and customer support teams to ensure cohesive development and launch strategies, fostering a unified approach to product growth.
• Engage with key customers (agencies) to gather insights, foster relationships, and validate product direction, ensuring solutions meet market demands and customer expectations.
• Establish and monitor key performance indicators (KPIs) for product success, including usage metrics, customer satisfaction, and budget impact, adjusting strategies as necessary to meet goals.
• Develop and maintain a dynamic product roadmap that communicates the vision, priority, and progress of product initiatives to internal teams, member agencies, and stakeholders.
• Promote a culture of innovation and experimentation within the product team, encouraging rapid prototyping, A/B testing, and feedback loops to refine product offerings.
• Regularly communicate product vision, updates, and strategic decisions to internal teams, regional agency leaders, board members, and external stakeholders, ensuring alignment and buy-in across the organization.
• Ensure that the needs of the member agencies are being met and the operations teams' needs are addressed and supported to deliver customer satisfaction.
• Represent TRANSCOM at industry events, building relationships with key stakeholders.
• Support external outreach, aligning TRANSCOM programs with local, regional, and national initiatives.

Requirements

• Minimum 10 years of significant management experience in government, non-profit, or relevant private sector organizations.
• Experience working with transportation agencies, elected officials at all levels, and ITS technologies.
• Understanding of data integration and real-time traffic management protocols.
• Familiarity with multi-jurisdictional transportation management (highways, transit, etc.).
• Experience with contracts, RFPs, and RFQs.
• Demonstrated success in leading diverse teams.
• Strong fiscal management and budget oversight skills.
• Excellent communication, interpersonal, and relationship-building skills.

Nice-to-haves

• Experience in high-stress situations (emergencies, weather events, etc.).
• Experience overseeing complex technology projects (software, networks, systems).
• Experience delivering multi-million-dollar federal programs.
• Collaboration experience with internal and external transportation management.
• Experience reviewing technical proposals and contract bids for technology and mobility projects.
• Experience with SaaS and on-premises technology solutions.
• Ability to develop testing, acceptance, and integration protocols for ITS systems.
• Ability to devise and implement technical, fiscal, and personnel performance metrics.
• Ability to develop RFPs/RFIs for ITS and TSMO programs/projects.
• Knowledge of current ITS best practices (hardware, software, networks).
• Knowledge of local, regional, and national TSMO programs.