Chubb - Lebanon, NJ

posted 6 months ago

Full-time
Lebanon, NJ
Insurance Carriers and Related Activities

About the position

Chubb's Personal Risk Services Operations division provides industry-leading service to clients, agents, and internal business partners. The Chubb Customer Center (CCC) is an Operations team that directly manages the personal insurance needs of successful individuals and families on behalf of enrolled agency partners countrywide. We are currently seeking an experienced and self-motivated account executive to work in a fast-paced agency environment. Account executives are licensed agents supporting PRS' growth and retention by counseling successful individuals and families on their insurance coverage. As an Account Executive, you will act as a counselor for our Chubb clients' insurance needs. Your role will involve helping clients identify gaps in coverage, discussing recommendations, and making necessary policy changes as requested. You will be expected to effectively navigate multiple systems and applications to research, analyze, and resolve client inquiries and policy changes. A thorough understanding of Chubb's product line and how each product benefits the client is essential. You will work effectively in a team setting, utilizing professional interpersonal and communication skills while maintaining performance and quality standards. Compliance with corporate policies, regulatory standards (SOX), internal business processes (PCI), and procedures is crucial while processing work and meeting or exceeding service performance and quality standards. You will also be responsible for completing assigned work and other duties as assigned.

Responsibilities

  • Act as a counselor for Chubb clients' insurance needs
  • Help identify gaps in coverage and discuss recommendations
  • Make necessary policy changes as requested by clients
  • Effectively navigate multiple systems/applications to research and resolve client inquiries
  • Ensure understanding of Chubb's product line and its benefits to clients
  • Work effectively in a team setting using professional interpersonal and communication skills
  • Maintain performance and quality standards
  • Comply with corporate policies and regulatory standards while processing work
  • Complete assigned work and other duties as assigned

Requirements

  • Hold a Property and Casualty Insurance license (must be obtained within 30 days if not currently held)
  • Associate degree or equivalent industry experience
  • Experience in personal lines operations, agency, underwriting, and/or marketing
  • Ability to think outside the box when addressing client issues
  • Ability to drive results and innovate in a fast-paced environment
  • Excellent client service skills, including oral and written communication
  • Proficiency with Microsoft Office, specifically Word and Excel
  • Excellent organization skills and ability to multi-task
  • Ability to work independently and in a team environment
  • Ability to handle multiple priorities within strict time constraints
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