Cisco Unified Communications Administrator II

Full-time - Mid Level

Onsite - Springfield, VA

Professional, Scientific, and Technical Services

About the position

As a Cisco Unified Communications Administrator II with AMERICAN SYSTEMS you will have the opportunity to do the following: Provide standardized solutions for Cisco network equipment across the U.S. and internationally. Be at the forefront of resolving Unified Communications challenges, collaborating with a dynamic group of professionals, and delivering exceptional customer service. Troubleshoot and resolve Unified Communications (UC) incidents, including voice and video challenges. Manage and maintain Cisco UC endpoints and vendor-specific multi-level video teleconferencing systems. Perform moves, adds, and changes (MACs) in line with service level agreements (SLAs). Collaborate on the installation of local and remote data and voice communication equipment. Contribute to hardware refreshes and maintain security policies on Unified Communications systems. Write and update operational documentation, including instructions for system usage. Deliver outstanding customer service and exceed expectations with every interaction. Provide activity reports to managers and assist with periodic off-hours support as needed.

Responsibilities

• Provide standardized solutions for Cisco network equipment across the U.S. and internationally.
• Resolve Unified Communications challenges and deliver exceptional customer service.
• Troubleshoot and resolve Unified Communications (UC) incidents, including voice and video challenges.
• Manage and maintain Cisco UC endpoints and vendor-specific multi-level video teleconferencing systems.
• Perform moves, adds, and changes (MACs) in line with service level agreements (SLAs).
• Collaborate on the installation of local and remote data and voice communication equipment.
• Contribute to hardware refreshes and maintain security policies on Unified Communications systems.
• Write and update operational documentation, including instructions for system usage.
• Deliver outstanding customer service and exceed expectations with every interaction.
• Provide activity reports to managers and assist with periodic off-hours support as needed.

Requirements

• Active Top Secret clearance with SCI eligibility.
• A STEM degree and at least 2 years of related experience (Additional experience and/or certifications will be considered in lieu of degree).
• Active DoD 8140 IAT Level I or higher (e.g., A+ CE, Network+ CE, or SSCP) and a commitment to earn a DoD 8570 Computing Environment certification (e.g., CCNA Voice) within 6 months of hire.
• Experience with Cisco UC technologies, including CUCM (v11.5+), Cisco VTC codecs, VoIP endpoints, and Telepresence Management Server.
• Willingness to occasionally travel (up to 10% annually) and provide support outside standard work hours when needed.
• A valid U.S. driver's license.

Benefits

• Healthcare benefits
• Paid leave
• Retirement plans
• Insurance programs
• Education and training assistance