Claim Operations Specialist

Full-time - Entry Level

Hybrid - Alpharetta, GA

Insurance Carriers and Related Activities

About the position

Under moderate supervision, this position is responsible for partnering with claim professionals to assist customers. Responsibilities within the team include building customer relationships, completing financial transactions, updating and managing important business information, and handling numerous other duties and projects. This position does not manage others. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.

Responsibilities

• Serves as a customer service representative for the claim department by promptly and professionally addressing customer questions and concerns.
• Partners with claim professionals in multiple departments to assist with the timely resolution of claims.
• Maintains accurate records and information management.
• Ensures the proper handling of financial transactions.
• Assists with claim center financial standards.

Requirements

• High School Diploma or GED.
• 1 year of service-related work experience OR Bachelor's Degree required.
• Experience utilizing computer technology such as Microsoft Office, e-mail, Web-enabled applications, and database software.

Nice-to-haves

• Ability to analyze and compare information to understand issues and explore alternative solutions.
• Ability to remain energized and focused in the face of ambiguity, change or strenuous demands.
• Verbal and written communication skills.
• Ability to exercise sound judgment and make decisions.
• Ability to seek out, build, foster and maintain productive working relationships.

Benefits

• Health Insurance: Employees and their eligible family members are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: Access to tools, discounts, and resources that empower you to achieve your wellness goals.
• Volunteer Encouragement: Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.