Claim Operations Specialist

Full-time - Entry Level

Richmond, VA

About the position

Under moderate supervision, this position is responsible for partnering with claim professionals to assist customers. Responsibilities within the team include building customer relationships, completing financial transactions, updating and managing important business information, and handling numerous other duties and projects. This position does not manage others. As part of the hiring process, this position requires the completion of an online pre-employment assessment.

Responsibilities

• Serves as a customer service representative for the claim department by promptly and professionally addressing customer questions and concerns.
• Triage and route callers to the appropriate department.
• Answers claim status and payment questions.
• Partners with claim professionals in multiple departments to assist with the timely resolution of claims.
• Properly documents claim files, including notes and diaries.
• Requests reports and records, and reviews medical bills, mail and wage statements.
• Prints and prepares claim documents for legal and medical reviews.
• Reports and assigns claims, and transitions closed files to and from off-site storage.
• Receives, sorts, scans, and uploads incoming mail, and processes out-going mail.
• Orders, receives and distributes supplies and/or equipment.
• Processes and issues claim payments including outside vendor invoices, attorney expenses, and medical processing fees.
• Processes and documents returned checks, voided checks and credits.
• Ensures timeliness and accuracy of all check processing.
• Prepares, generates and reviews reports using the most effective technology.
• Updates data discrepancies identified in reports and systems.
• Uses management information data to prepare line of business or financial reports.
• Prepares operational reports for claim professionals and managers.
• Accurately documents pending and completed work activities using appropriate systems.
• Performs underlying controls and effectively communicates findings.
• Assesses the reasonableness of data as well as identifying discrepancies, including reconciliations.
• Assesses the effectiveness of financial controls.
• Prepares data entries in accordance with established standards.

Requirements

• High School Diploma or GED.
• 1 year of service-related work experience OR Bachelor’s Degree required.
• Experience utilizing computer technology such as Microsoft Office, e-mail, Web-enabled applications, and database software.

Nice-to-haves

• Ability to analyze and compare information to understand issues and explore alternative solutions.
• Ability to remain energized and focused in the face of ambiguity, change or strenuous demands.
• Verbal and written communication skills.
• Ability to exercise sound judgment and make decisions.
• Ability to seek out, build, foster and maintain productive working relationships to meet goals and achieve results.

Benefits

• Health Insurance: Employees and their eligible family members are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: Access to tools, discounts and resources that empower you to achieve your wellness goals.
• Volunteer Encouragement: Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.