Claims Intake Coordinator

J.B. Hunt • Lowell, MA

357d

About The Position

Under close supervision, the incumbent is responsible for handling the intake of OS (overage, shortage, and damage) claims requests. They collaborate with other team members to help ensure communication, information, and documentation flow through to support each claim between the customer and internal J.B. Hunt stakeholders. Additionally, they receive and respond to routine correspondence following established procedures not requiring management review.

Requirements

• High School Diploma or GED with 1 year or less of combination of education, experience, and training

Nice To Haves

• Ability to make time-sensitive decisions
• Ability to multitask
• Ability to type at least 30 words per minute
• Ability to work both independently and as part of a team
• Basic deductive reasoning skills
• Self-motivation

Responsibilities

• Take and manage new reports of cargo losses and work with per customer requirements
• Provide general support to the OS&D claims team by conducting administrative tasks such as scheduling appointments, meetings, and conference calls; data entry, documenting, and filing; and drafting memoranda, correspondence, and/or summaries
• Manage the OS&D intake through phone, email database, or other communication methods, determine appropriate areas to direct information and requests

Benefits

• Medical benefit
• Dental benefit
• Vision benefit
• 401(k) retirement plan
• Life insurance
• Short-term and long-term disability coverage
• Paid time off commensurate with tenure (includes vacation and sick time)
• Six weeks of paid maternity leave along with two weeks of paid parental leave
• Six paid holidays annually

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Truck Transportation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees