Claims Manager - Commercial Property

Full-time - Mid Level

Edwardsville, IL

About the position

This position provides technical expertise and work direction to a claim unit by reviewing and assigning claims to claim representatives. They will ensure prompt and accurate file handling by prioritizing workloads and conducting file quality audits. They will also supervise and motivate assigned staff to provide quality file handling and settlement with superior customer service. This role will work out of our Edwardsville, IL Office Location under a hybrid work model.

Responsibilities

• Provide exceptional guidance and direction to a Commercial Property claims unit.
• Provide settlement authorization for Commercial Property claims exceeding the authorization of the staff.
• Ensure prompt and accurate file handling by prioritizing workloads and conducting file quality audits.
• Monitor service by staff, identify needed improvements and develop and implement improvement programs.
• Monitor the file progression including trial activity on files with significant loss impact, and participate in file review sessions to determine direction.
• Provide work direction for the assigned claims unit.
• Assist, as necessary, in the investigation, negotiation, and closing of claims within assigned payment authorization.

Requirements

• Bachelor’s degree or equivalent work experience.
• 5 years of related work experience.
• Knowledge of the horticulture and greenhouse grower industry is highly desired.
• Strong human relations and communications skills.
• Technical knowledge of insurance policies and coverages, including a thorough knowledge of claim handling.
• Previous experience in claims, including investigations and settlements.

Benefits

• Flexibility through a scheduled Hybrid work model.
• Meal Subsidy available for associates who report to an office.
• 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting.
• Tuition Reimbursement program.
• Generous Paid-Time Off plan and Volunteer-Time off.
• Group Medical, Dental, Vision, Life insurance, Parental leave, and Health and Wellness benefits.
• Well-being and Employee Assistance programs.
• Sentry Foundation gift matching program.