About the position
This position is available in the state of Oregon and Washington at the following Progressive offices: Tigard/Salem/Eugene, OR and Federal Way/Spokane Valley/Everett, WA. As a senior claims specialist on our team, you'll play a critical role in our ability to successfully and efficiently resolve injury claims. Investigating complex and high-risk claims - which may be attorney represented or have additional litigation features - you'll consult with police officers, medical professionals, claimants and others involved in the accident. The information gathered will then be used while determining coverage, liability and the total value of the claim. This is a hybrid role. You'll be expected to report to an office about four days per month for important meetings, training, and collaboration and will have the benefit of continued coaching from a supportive team. If you prefer an in-office environment, you're welcome to work in the office more than four days per month.
Responsibilities
- Investigate complex and high-risk injury claims.
- Consult with police officers, medical professionals, claimants, and others involved in the accident.
- Determine coverage, liability, and the total value of the claim.
Requirements
- Five years of relevant work experience with two years in claims handling OR
- Two years in claims handling and a bachelor's degree OR
- Four years of relevant work experience with two years in claims handling and an associate degree.
Nice-to-haves
- Ability to quickly build rapport and successfully effect settlements.
- Strong negotiation and customer service skills.
- Excellent organization and problem-solving skills along with ability to multi-task and prioritize.
- Demonstrated proficiency analyzing coverage and liability.
- Ability to direct the use of discovery tools such as interrogatories, depositions and production of documents.
- 2 years injury auto claims handling experience.
Benefits
- 401(k) with dollar-for-dollar company match up to 6%.
- Medical, dental & vision, including free preventative care.
- Wellness & mental health programs.
- Health care flexible spending accounts, health savings accounts, & life insurance.
- Paid time off, including volunteer time off.
- Paid & unpaid sick leave where applicable, as well as short & long-term disability.
- Parental & family leave; military leave & pay.
- Diverse, inclusive & welcoming culture with Employee Resource Groups.
- Career development & tuition assistance.
